Student Financial Service Advisor

About the Role

Provides assistance to students applying for enrollment to Remington College and offering financial assistance options.

Responsibilities

• Adheres to all Company policies and procedures, and operates within state and federal statutes and regulations and within standards of accreditation at all times.
• Assists student questions when applying for financial aid and provides them information about financing options to fund their education.
• Asks questions of students to determine what types/amounts of financial aid, if any, they may be eligible to receive.
• Responds to students’ requests for help with financial aid information and related questions.
• Assists students with the preparation and completion of financial aid applications when needed.
• Follows up with students to help ensure the timely completion of applications, filings, and any required documentation in support of those applications.
• Reviews Estimated Award Letters with students.
• Assists with final submission or packaging students for financial assistance each academic term.
• Performs other duties or special projects as assigned.
• Maintains professional and effective working relationships with all other Company personnel.
• Conducts professional and personal life in a fashion that fosters a positive impression of the Company.
• Performs the job on site when required. Remote work is appropriate when onsite work is not required (subject to change if superseded by Human Resource policy regarding remote work).

Requirements

• At least a high school diploma (associate degree preferred).
• A minimum of two (2) years of federal student financial aid experience (Global Service experience a plus).
• Experience in customer service preferred.
• Demonstrated proficiency in MS Office (Word, Excel, and PowerPoint).
• Experience with Learning Management System (LMS) student software a plus.