Student Financial Management Specialist

We are looking for a Student Financial Management Specialist to serve in the Student Financial Management Center at our Atlanta campus. The specialist is primarily responsible for providing excellent in-person and telephone customer service within a high-volume environment to students, parents, and the university community about financial aid and student account processes. This position also assists with outreach efforts to support enrollment and retention objectives.

About the role

The Student Financial Management Center is a knowledge-sharing organization that works collaboratively with a variety of partners. It offers professional development opportunities, mentorship, and operates within a rapidly growing academic setting.

• Generous benefits, including health, dental, vision, tuition assistance, and retirement
• Professional development and mentorship opportunities

Responsibilities

• Provides information to students, parents, colleagues, and the university community regarding financial aid and student accounts via phone and in-person, adhering to federal, state, Board of Regents, and institutional regulations
• Investigates and resolves customer issues related to financial aid and student accounts
• Reviews the accuracy of financial aid applications and verifies information with supporting documentation
• Evaluates financial circumstances to determine appropriate student account payment options
• Assists with community outreach efforts, including calling campaigns, financial management workshops, and orientation presentations for students, parents, and university staff
• Counsels students on enrollment management issues, including admissions, registration, and academic records

Requirements

• Bachelor’s degree and one year of experience, or a combination of education and related experience

Qualifications

• Customer service experience (preferred)
• Financial aid and student accounts experience (preferred but not required)
• Working knowledge of Banner and Microsoft Office (Excel, Word) is a plus
• Excellent written and verbal communication skills

Pay

$42,000

Schedule

Monday–Friday, 8:30 AM–5:15 PM

Benefits

• Health, dental, and vision insurance
• Tuition assistance
• Retirement benefits

College/Business Unit: Provost & VP Academic Affairs
Department: Student Financial Counsel Center
Location: Dunwoody Campus
FLSA Status: Non-Exempt
Job Type: Full Time (Benefits Eligible)