Student Employee - Communication Assistant

Posting Number: PA700604P

About the role

Student employment provides students with the opportunity to gain valuable work experience while supporting campus programs and services.

Responsibilities

• Serve as a primary point of contact for students, providing timely, accurate, and student-centered support through in-person, telephone, live chat, email, and outreach communications.
• Create a welcoming and inclusive environment by assisting students in the Gateway lobby, responding to inquiries, providing information, and connecting students with appropriate campus resources and services.
• Utilize institutional systems, knowledge resources, and communication tools to research and resolve student questions, document interactions, and maintain accurate records while ensuring compliance with FERPA and confidentiality requirements.
• Support daily operations by utilizing student information systems, customer relationship management tools, document management systems, and Microsoft applications to deliver efficient, responsive, and high-quality service that promotes student success and engagement.
• Ensure compliance with FERPA and maintain the confidentiality of student information.

Requirements

• Proficiency in written communication (evaluated via a writing sample during the interview).

Preferred Qualifications

• Previous customer service experience.

Pay

$13.30 per hour

Location

Newark