(Student) Data Reporting Assistant

About the role

The Data Reporting Assistant position is within the Admissions-Call Center department at Davenport University. Located at the Grand Rapids - Lettinga Campus, this role offers a competitive hourly range of $10.00 - 14.00, with actual pay determined by qualifications, experience, and funding.

Responsibilities

• Follows departmental Standard Operating Procedures for data processing and management.
• Manages applications, generates acceptance/denial letters/packets, and enters lead cards and test scores into various databases.
• Identifies and resolves duplicate leads and applications within Salesforce and Banner systems.
• Creates and runs reports within Salesforce to ensure data integrity and process optimization.
• Participates in continuous improvement efforts of the Enrollment Operations Center, suggesting improvements and implementing new solutions.
• Provides administrative support to the Lead Management Team.
• Delivers exceptional customer service, anticipating and exceeding customer needs.
• Complies with NCAA, GLIAC, and other relevant regulations and policies.
• Supports the University's cultural values and promotes a positive working environment.
• Communicates effectively and maintains confidentiality in all interactions.

Qualifications

• High School Diploma or GED equivalent.
• Enrolled in a minimum of 6 credit hours and meeting academic progress standards.
• Strong attention to detail and decision-making skills.
• Positive organizational and technical skills.
• Ability to work independently, manage time effectively, and maintain confidentiality.
• Positive attitude towards diverse backgrounds and conflict resolution.
• Motivation, problem-solving capabilities, and integrity.

Additional Information

This position requires prolonged sitting and standing, use of a personal computer and telephone, and occasional lifting up to 20 pounds. The role also involves eye strain and repetitive hand motion due to the office environment.