Student Customer Service Specialist

This position is year-round and supports the daily operations of ASU Enterprise Partners (ASUEP) and its affiliates within the Building Operations department.

About the role

Hours available for this position are 8:00 a.m. - 5:00 p.m. Monday through Friday (shared hours). Student hours will be arranged according to their school schedule, shared work with other students, and the needs of the organization. Punctuality and reliable attendance are critical to ensure consistent coverage and smooth daily operations. The primary location is the Fulton Center, with additional support required at the SkySong campus in south Scottsdale. Company-provided vehicles will be available for inter-campus transportation, and safely driving these vehicles and golf carts is a requirement of the role.

Responsibilities

• Provide excellent customer service for all guests, visitors, and employees by creating a welcoming and proactive environment, anticipating needs, offering clear direction, and responding promptly to questions or concerns.
• Perform reception desk duties on behalf of ASUEP and its affiliates, including the ASU Foundation.
• Coordinate all aspects of conference center reservations to ensure accuracy and seamless operations, including room setup (moving and arranging tables and chairs).
• Support daily operations of ASUEP facilities through various tasks.
• Assist with daily mail room operations, including driving the company vehicle to the Post Office, SkySong, and Fulton Center locations; opening and sorting mail; notifying employees of deliveries; and distributing mail and packages across campuses.
• Oversee all aspects of company vehicles and golf carts, including reservation management, repairs and maintenance, and providing behind-the-wheel golf cart training for employees.
• Conduct scheduled inventory, restocking, and ordering of supplies, ensuring storage rooms and breakrooms remain organized and aligned with service standards.
• Provide basic audio-visual support for meetings in the Fulton Conference Center rooms and coordinate with T&S colleagues for complex issues.
• Operate a multi-line phone system, answering calls professionally, providing clear information, and redirecting callers as needed.
• Provide parking validation for guests.
• Assist with special projects and other tasks as assigned.

Requirements

• Collaborative style with the ability and desire to work in a team-based environment.
• Ability to maintain confidentiality regarding Enterprise Partners, its affiliates, and University business.
• Strong interpersonal skills and effective communication in person, in writing, and by phone.
• Ability to work both independently and as part of a team.
• Problem-solving skills, initiative, and flexibility in managing priorities.
• Team-oriented approach to managing complex situations involving multiple stakeholders.
• Strong attention to detail and thoroughness in completing assigned duties.
• Highly organized with the ability to handle multiple projects.
• Adept at navigating complex environments with evolving priorities.
• Knowledge of Excel and Microsoft Word.

Qualifications

• A current student at Arizona State University pursuing a degree in a related field, with a willingness to learn and work well with others.
• Must be willing to sign and abide by a confidentiality agreement.
• Must possess a valid driver’s license with a driving record in good standing and be able to safely drive company vehicles and golf carts.

Benefits

• $30 bi-weekly cell phone reimbursement.
• Hands-on experience in a professional environment.
• Professional development plans.
• Opportunity to network with ASUEP leaders and other ASU students.
• Access to LinkedIn Learning and their 8,000+ courses.
• Professional skills workshops.

About ASU Enterprise Partners

ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. It supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations, and University Realty.

ASU Enterprise Partners is home to several Centers of Excellence, including Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights, Planning, Budgeting and Strategy, and Technology and Solutions.

Core values include serving with integrity, trust, and compassion; engaging collaboratively; innovating fearlessly; and ensuring everyone feels respected and valued.