Student Clinic Manager

About the role

The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

Responsibilities

• Independently directs and manages the operational functions of the Dental and Dental Hygiene Student Clinics, Patient Admissions Clinic, and Urgent Care Clinic within the Adams School of Dentistry.
• Supports the clinical education and patient care needs of more than 400 dental and dental hygiene students and coordinates operational activities involving approximately 85 full-time faculty, adjunct faculty, and residents.
• Develops, implements, and manages operational workflows, clinic scheduling systems, and process improvement initiatives designed to optimize chair utilization, patient access, student clinical experiences, financial collections, and overall clinic efficiency.
• Coordinates and develops scheduling assignments and Epic templates across Fall, Spring, and Summer semesters for students ranging from the spring semester of the first year through graduation.
• Collaborates with Academic Affairs, Clinical Education, Clinical Operations leadership, ASOD IT, Patient Business Services, UNC Health Epic teams, Finance, departmental leadership, and external partners to support operational alignment, regulatory compliance, and continuous operational improvement.
• Provides direct supervision and operational leadership for assigned personnel supporting clinic scheduling, patient access, admissions, and student clinic operations.
• Oversees workflow oversight, training, performance management, operational accountability, and implementation of process improvements supporting efficient and effective clinic operations.

Requirements

• Demonstrated experience managing clinical operations, healthcare scheduling systems, patient access workflows, operational reporting, process improvement initiatives, and/or program administration within a healthcare, dental, or academic clinical environment.
• Experience independently analyzing operational needs, implementing workflow improvements, and coordinating complex operational activities across multiple functional units.
• Strong organizational, communication, problem-solving, and project management skills required.

Qualifications

• Bachelor’s degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience.

Skills

• Experience overseeing operational workflows within a healthcare or dental clinical environment.
• Experience utilizing Epic or comparable electronic health record/scheduling systems to manage patient scheduling templates, clinical operations, and workflow optimization.
• Demonstrated experience using operational data, analytics, and reporting to evaluate clinic performance, identify operational trends, and implement process improvements.
• Supervisory or team leadership experience preferred.

Benefits

N/A

Pay

$78,860 - $87,160

Schedule

Full-Time Permanent