Student Care Manager

Position Summary

As a Student Care Manager at Be Aveda Institutes, you play a vital role in supporting students throughout their educational journey—from enrollment through graduation, licensure, and career placement. This position focuses on student success, compliance, and career readiness. Through attendance monitoring, record management, and alumni engagement, you help ensure students remain on track to graduate and successfully enter the beauty industry. By maintaining accurate records, supporting accreditation requirements, and guiding students through licensure and employment opportunities, you help uphold the educational standards associated with the Aveda learning experience.

Core Responsibilities

• Manage and mentor students to maintain a minimum attendance rate of 90% by documenting and coaching for improvement
• Plan and host career fairs, graduations, and other student-focused events
• Manage student placement and alumni relations
• Monitor and maintain student records within all CPMS systems
• Collaborate with the collections team to track and clear students from financial holds
• Maintain accurate data entry of student grades
• Submit licensure applications for all graduating students and follow up on exam results
• Audit student files to ensure compliance standards are met for accreditation review

Professional Standards

Dress Code Expectations: All black, professional attire that reflects the Aveda brand. Maintain clean, styled hair, subtle makeup, and professional grooming. Nametag must be worn at all times and should remain clean.

Attendance Expectations: Arrive on time, ready to contribute to a seamless guest and student experience. Adhere to scheduled shifts and communicate proactively for any absences.

Training & Growth Opportunities

• Initial onboarding will include training modules covering student record systems, compliance standards, accreditation expectations, and placement reporting
• Ongoing development includes student services leadership, compliance training & support regionally, career placement strategies
• Opportunities to advance include Regional Training roles, Corporate operations roles

Requirements

• Detail oriented
• Excellent verbal & written communication, and strong organization skills
• Must have good follow-up skills and be very organized
• Advanced proficiency in Excel preferred
• Excellent computer skills with Word and Outlook
• Flexible to work evening and weekends for special events

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; talk or hear; and smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move from 10 to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work is performed in a variety of environments.