Student Care Case Management Intern

About the role

This recruitment will be used to fill one part-time (a maximum of 24 hours per week, anticipated 10-12 hours of work per week) Care Case Manager Intern for the Office of the Dean of Students at Oregon State University (OSU).

Responsibilities

• Support students who have questions or may need assistance managing concerns around a myriad of extenuating circumstances including, but not limited to: Mental health, physical health, crime victimization, family concerns, economic concerns, social adjustment, housing arrangements, conduct or law violations, or any manner of concern that interferes with a student’s ability to function successfully at the University.
• Consult with faculty, staff, and families who are concerned about a student’s ability to successfully manage an emergency or crisis situation.
• Advise students, families, faculty, and staff about how policy interacts with each individual’s presenting concerns or situation, using comprehensive knowledge of OSU policies and federal guidelines.
• Aid students of concern in negotiating challenges that may impact their academic performance and progress.
• Serve as a bridge to academic resources including academic advisors, the Office of the Registrar, Financial Aid, and other campus units who can work with students directly on these challenges.
• Consult effectively with people in stressful conditions, including remaining calm when working with people who may be upset, hostile, or experiencing mental illness. Seek immediate assistance from Counseling and Psychological Services, Department of Public Safety, and/or the Student Care Site Supervisor in situations where there is a concern for the student’s safety or the safety of others in the community.
• Manage non-routine follow up for each situation based on individualized circumstances.
• Determine how information is shared to different audiences in the resolution of a situation using comprehensive knowledge of FERPA, OSU policies, and professional judgment.
• Draft independently and regularly send non-standard communications related to Student Care follow up, including: official correspondence, website management, alerts, and email notifications.
• Manage confidential student records according to the University policies, including destruction or archival of closed files.
• Comply with all relevant departmental and university policies, as well as state and federal laws including Title IX, VAWA, ADA, FERPA, and Title II.
• Provide leadership on one or more selected projects that may include opportunities such as: reviewing and developing training content for members of the Office of the Dean of Students that manage Student Care cases in both printed and online formats; reviewing and editing various policies and procedures utilized by the Student Care staff to ensure all practices are effective and inclusive; reviewing all communication materials for current, consistent, and accessible content; developing assessment reporting that illustrates the successes and areas of improvement within Student Care case management to inform on-going training; identifying and developing a value-added process, template or tool that could be implemented within Student Care’s current operations.

Qualifications

• Full Employment Eligibility Requirements can be found here: https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements
• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study.
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment.
• Must meet the applicable minimal enrollment standard.
• Have 3 or more terms left before graduation.
• Experience in an office environment.
• Basic computer skills, especially with Word, Outlook, and Excel.
• Strong written and oral communication skills.
• Ability to work with sensitive topics (e.g. suicidality, violence, mental health, bereavement).
• Ability to interact successfully with upset or emotional people, or people in crisis.
• Ability to demonstrate effective use of problem solving skills.
• Demonstrable customer service skills, in person and via phone/email.
• Ability to work discreetly with confidential materials.
• Commitment to work with diverse populations, including those across culture, ability, orientation, gender, age, and status.
• Excellent time management skills.
• Demonstrated ability and commitment to working as part of a team.

Skills

• Communication
• Critical Thinking
• Teamwork
• Professionalism

Benefits

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

Pay

Salary Range: TBD

Schedule

In-Office position at 10-12 hours per week

Contact Information

Anticipated Start Date: 2026-09-08
Anticipated End Date: 2027-06-11

To apply, you will be required to attach the following electronic documents: A Resume, A Cover Letter.
For additional information please contact: Amy Peterson at amy.peterson@oregonstate.edu

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ, community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.