Case Manager Intern

Key Responsibilities

• Outreach & Recruitment: Monitor and respond to Asana inquiries, schedule appointments, and conduct follow-ups.
• Enrollment Assistance: Assist with eligibility screening, intake processes, and documentation.
• Assessment & Testing (CASAS): Facilitate and proctor CASAS assessments, score and grade tests, and provide guidance.
• Data Entry & Reporting: Perform data entry into CalJobs system and prepare reports for audits or monitoring.
• Administrative Support: Handle general administrative tasks, assist with program documentation, and participate in team meetings.

Qualifications

• Interest in workforce development, education, or social services.
• Strong organizational and administrative skills.
• Basic proficiency in Microsoft Office, Google Workspace, and/or data systems.
• Strong communication and interpersonal skills.
• Attention to detail and ability to handle confidential information.

Preferred Qualifications

• Experience working with diverse or underserved populations.
• Familiarity with case management systems or CRM tools (e.g., Asana, CalJobs).
• Bilingual skills (preferred but not required).

Learning Outcomes

• Gain hands-on experience in workforce development program operations.
• Develop skills in case management, data tracking, and participant services.
• Build knowledge of workforce systems, eligibility, and compliance requirements.
• Enhance professional communication and community engagement skills.

Work Environment

• Combination of office and community-based work.
• May include occasional evening or weekend outreach events.
• Lifting up to 25lbs.

Disclaimer & Equal Opportunity Statement

This position has been designated as “grant-funded” and is contingent upon the availability of adequate funding. Should funding be canceled at any time by the funding agency, the position will be eliminated unless alternate grant funds are secured. The equal employment opportunity policy of the Youth Action Project, Inc. provides for a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. Youth Action Project, Inc. hires and promotes individuals solely based on their qualifications for the job to be filled. Youth Action Project, Inc. reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunities and/or perform the job's essential functions unless the accommodation would impose an undue hardship on the Company. This applies to all applicants and employees. Youth Action Project, Inc. also provides a work environment where employees can be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation, bullying, discrimination, or harassment. We expect and require the cooperation of all employees in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all employees and applicants. Diversity, Equity, and Inclusion are essential components of everyday life at Youth Action Project, Inc., and are critical to our vision of “Empowering Communities One Youth at a Time.” We aim to foster a culture where every person feels valued, supported, and inspired to achieve individual and common goals with an uncommon will. This includes providing opportunity and access for all people across differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, disability/abilities, veteran status, and socioeconomic background.