Student Cafe Operating Officer (BOSTON UNIVERSITY)

Job Purpose

As the Student COO of a Saxbys cafe, you will gain invaluable experience developing a team and managing the financials & business fundamentals of a bustling cafe.

Who You Will Support

• Collaborate on strategic initiatives
• Provide regular updates on cafe performance
• Implement feedback to continuously improve operations
• Generate content for social media
• Implement local marketing initiatives
• Execute promotional campaigns to drive cafe awareness and sales
• Aid in identifying, recruiting, and developing talent for both cafe positions and future Student COO succession planning

Who You Will Supervise

This position will supervise an average of 50 direct reports.

What Success Looks Like

• Cafe achieves or exceeds budgeted revenue targets
• Cafe operates at or above budgeted Net Operating Income
• 30%+ of cafe staff are developed into Team Leads
• Guest satisfaction metrics consistently above 4.5/5

What You Have Done

• Completed at least one year of undergraduate studies
• Demonstrated leadership experience in academic, professional, or volunteer settings
• Experience in customer service, hospitality, or retail preferred

What is Required

• Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities
• Must be an undergraduate student of the partner organization in good academic standing
• Ability to work 20 hours per week during cafe operating hours
• Physical requirements:
• Able to stand, walk, and smile for extended periods of time
• Able to stoop and kneel
• Push, pull, lift or carry up to 35 lbs
• Able to ascend or descend ladders, stairs, ramps

Starting Pay

$20/hr