Student Cafe Operating Officer (UNIVERSITY OF PITTSBURGH)

Job Purpose

As the Student COO of a Saxbys cafe, you will gain invaluable experience developing a team, and managing the financials & business fundamentals of a bustling cafe. While you will have the full support and resources of the Saxbys headquarters team, you will also have unparalleled ownership of the entrepreneurial and operational processes.

What You Will Own

• Team Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.

• Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.

• Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.

• Brand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.

Who You Will Support

• Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.

• Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.

• Recruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student COO succession planning.

Who You Will Supervise

This position will supervise an average of 7 direct reports.

What Success Looks Like

• Cafe achieves or exceeds budgeted revenue targets

• Cafe operates at or above budgeted Net Operating Income

• 30%+ of cafe staff are developed into Team Leads

• Guest satisfaction metrics consistently above 4.5/5

Where You Excel

• Confident Communicator

• Developer of Individual Contributors

• Master of Prioritization

• Adaptable to Change

• Autonomous Problem Solving

• Financial Acumen

What You Have Done

• Completed at least one year of undergraduate studies

• Demonstrated leadership experience in academic, professional, or volunteer settings

• Experience in customer service, hospitality, or retail preferred

What is Required

• Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities.

• Must be an undergraduate student of the partner organization in good academic standing

• Ability to work 20 hours per week during cafe operating hours

• Physical requirements:

  • Able to stand, walk, and smile for extended periods of time
  • Able to stoop and kneel
  • Push, pull, lift or carry up to 35 lbs
  • Able to ascend or descend ladders, stairs, ramps

Additional Information

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