Student Assistant, Student Affairs

Responsibilities

• Demonstrate professional and welcoming customer service when assisting students, staff, and visitors.
• Communicate clearly and effectively with diverse student populations.
• Apply active listening skills to identify student needs and provide appropriate support or referrals.
• Maintain professionalism and confidentiality while handling student information and concerns.
• Explain basic college processes including admissions, class registration, financial aid, and student support services.
• Navigate and demonstrate the use of My Tri-C Space and other college systems to assist students successfully.
• Provide accurate campus directions and information about college departments, offices, and resources.
• Identify appropriate campus resources and refer students to the correct departments when needed.
• Assist students with completing applications, registering for classes, and accessing online tools and services.
• Troubleshoot common student technology or account issues using college systems and resources.
• Utilize critical thinking and problem-solving skills to support students efficiently and effectively.
• Demonstrate leadership skills by serving as a positive representative of the college.
• Develop confidence in public speaking, peer support, and student engagement.
• Work collaboratively with staff and fellow ambassadors to create a welcoming campus environment.
• Exhibit responsibility, dependability, and time-management skills in daily duties.
• Foster a supportive and inclusive environment that encourages student success and belonging.
• Promote college events, services, and opportunities that enhance student engagement and retention.
• Recognize signs when students may need additional academic or personal support and make appropriate referrals.

Qualifications

• Have completed at least 6 credit hours at Tri-C
• Minimum GPA of 2.5
• Consistently maintain 6 credit hours each semester
• Maintain satisfactory academic progress
• Adhere to College’s confidentiality policy
• Successfully pass background/drug screening
• Flexible schedule including evenings and weekends
• Must demonstrate outstanding customer service, reliability, effective leadership skills, and strong communication skills
• Provide support to students during peak periods
• Assist students with My Tri-C Space
• Provide campus tours
• Assist with on and off campus events such as open houses, NSO, college fairs, high school visits
• Must participate in leadership programs and attend student success workshops
• Other duties as assigned
• Must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College

Pay

Starting Salary $14.56

Schedule

Work Schedule: 2-7 M‑TH (Monday–Thursday, 2 pm–7 pm)