Student Affairs Associate

About the Role

This position provides primary support services for students and guests working with student services departments from pre-enrollment to graduation. Responsibilities include maintaining knowledge of division policies and procedures, interpreting and teaching them to students, and providing project support as time allows.

Responsibilities

• Create a welcoming environment by providing exceptional customer service via phone, email, text, and other communication channels.
• Identify student needs and address them efficiently.
• Check-in and schedule appointments for prospective, new, and current students.
• Complete reminder calls, emails, and text messages for appointments.
• Verify student status and provide information on policies and procedures.
• Process documentation based on individual student needs while maintaining privacy and confidentiality.
• Process payments via cash, credit card, or check; troubleshoot accounts and answer basic fee questions.
• Apply charges to student accounts and reconcile daily cash drawers.
• Facilitate daily student affairs workflows and collaborate with the team to prioritize tasks.
• Compile and prepare correspondence and documents for mailings.
• Assist students with navigating college systems, including registration, admissions, payments, and document processing.
• Identify and troubleshoot student record and enrollment issues; correct or update as needed.
• Help students and community members access and navigate campus resources.
• Inform and instruct students on processes such as course registration, FAFSA, transcript requests, and enrollment verification.
• Participate in events representing the one-stop shop as needed.
• Collaborate with Student Affairs staff, Deans, Associate Deans, and other college staff to ensure a positive student experience.
• Provide accurate and up-to-date information related to student affairs functions.
• Participate in and contribute to special projects of a similar nature and level.

Requirements

• High school diploma plus some post-secondary education; Associate’s degree preferred.
• Two (2) years of general office or customer service experience; prior work experience in higher education with knowledge of Student Affairs is preferred.

Skills

• Knowledge of office practices, procedures, and equipment.
• Ability to communicate effectively with students, the public, and staff.
• Ability to work effectively as a team member and independently.
• Typing speed of at least 35 words per minute.
• Familiarity with computer software applications such as word processing, spreadsheets, chat systems, and email.
• Courteous, respectful, and tactful when dealing with personal or difficult situations.
• Aptitude for accuracy, detail, organization, multitasking, troubleshooting, and problem-solving.

Schedule

Hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. This position is available to start in September 2026.

Benefits

• Competitive compensation.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• Supplemental life and flex spending accounts.
• Generous time off and holiday schedule.
• Eligibility in the Wisconsin Retirement System (ETF).
• Opportunities for professional growth and development, including tuition reimbursement and waiver.
• Well-being activities to support personal and professional well-being.
• Collaborative and supportive team environment.

Internal team members are encouraged to grow their careers at WCTC! To be eligible to apply for a new role, employees must be in their current position for at least six (6) months.