Stretch Program Manager (CSCS Certified)

About the role

We are seeking a high-performing Stretch Program Manager (CSCS Certified) to lead, scale, and optimize our performance and recovery service line. This is not just a provider role - this is an entrepreneurial leadership position responsible for building a high-impact program, developing a team, and driving measurable revenue growth.

Key Responsibilities

• Own the performance, growth, and scalability of the stretch and recovery program
• Drive revenue generation, membership growth, and client retention strategies
• Establish and track key performance indicators (KPIs) including visits, conversions, and utilization
• Identify opportunities to expand services, enhance offerings, and improve operational efficiency
• Act as the on-site leader responsible for program success and accountability

Team Leadership & Development

• Directly manage, coach, and develop a team of up to 5 Stretch Consultants
• Set clear expectations for performance, client experience, and productivity
• Provide ongoing training, feedback, and skill development to elevate team capabilities
• Participate in hiring, onboarding, and performance management
• Foster a culture of accountability, energy, and continuous improvement

Client Care & Service Delivery

• Deliver high-quality one-on-one assisted stretching sessions using safe, evidence-based techniques
• Perform movement assessments and develop individualized mobility and recovery plans
• Ensure consistency and excellence in client experience across all providers
• Maintain strong client relationships to drive retention and long-term engagement

Performance & Conditioning Expertise

• Apply CSCS-level knowledge of biomechanics, anatomy, and neuromuscular control to elevate care delivery
• Integrate mobility, stability, and activation strategies to support performance and recovery goals
• Serve as a clinical and performance resource for both clients and team members

Sales, Conversion & Client Experience

• Lead by example in membership sales, package conversion, and client education
• Train team members on effective communication and conversion strategies
• Ensure a premium, performance-driven environment aligned with the Peak brand
• Monitor client journey from onboarding to retention and identify opportunities to improve

Operations & Collaboration

• Maintain accurate documentation, scheduling efficiency, and workflow optimization
• Collaborate with Physical Therapists and leadership to align services and referral pathways
• Participate in leadership meetings, reporting, and strategic planning initiatives

Qualifications

• Required: Certified Strength and Conditioning Specialist (CSCS – NSCA)
• Bachelor’s degree in Exercise Science, Kinesiology, Athletic Training, or related field preferred
• Experience in fitness, performance, physical therapy, or assisted stretching environments
• Demonstrated ability to lead, coach, or mentor others (formal or informal leadership experience)
• Strong understanding of movement science, biomechanics, and mobility training
• Business-minded with interest in growth, metrics, and program development
• Excellent communication, leadership, and interpersonal skills