Street Occupancy Permit Cashier

About the role

This position performs cashier duties within the Street Occupancy Permit unit of the Department of Transportation, including reviewing, issuing, and collecting payment for Street Occupancy permits. The role involves daily public interaction in a customer-facing capacity, requiring reliability and punctuality.

Responsibilities

• Staff the Street Occupancy permit desk and assist individuals meeting with Department staff in a professional manner.
• Review street occupancy permit applications submitted online and in person for completion and accuracy.
• Contact applicants with follow-up questions and instructions.
• Approve or disapprove permit applications based on City regulations, policies, and procedures.
• Answer phone calls regarding permitting, check voicemails and emails, and respond in a timely manner.
• Investigate and respond to customer complaints.
• Understand permits issued by other Departments and direct customers to those permit applications as appropriate.
• Assist customers with permit application processes in person and over the phone.
• Collect permit fees in cash, check, and credit card, and prepare refund requests.
• Balance daily receipts collected for permit fees and prepare financial and statistical reports.
• Run daily and weekly reports to follow up on payments, permit extensions, and flag non-compliant applications.
• Support the Permit Coordinator on Special Events tasks, including issuance of permits and coordination with event organizers.
• Perform other related duties as needed.

Requirements

• Knowledge of standard office procedures.
• Ability to work with limited direct supervision and perform assigned duties accurately and professionally.
• Effective communication with a diverse range of people, including citizens, staff, and other City Department personnel, in person, by email, and by phone.
• Ability to handle public interactions professionally, maintain confidentiality, and manage pressures of customer contact.
• One to two years’ experience with Microsoft Word, Outlook, Excel, and data systems; proficiency may be tested during the interview process.
• Experience using municipal government permit databases preferred.
• High school education or equivalent required; Associate degree preferred.
• High degree of self-motivation and demonstrated ability to manage time and attendance.
• Experience in an office environment with comparable skills desirable.

Physical Demands

• Ability to access, input, and retrieve information from a computer.
• Operate office equipment including copiers, printers, scanners, fax machines, base radios, and both paper and electronic filing systems.
• Perform tasks involving keyboarding, telephones, writing, bending, reaching, and lifting up to 15 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Standard office environment with fluorescent lighting, carpeted floors, and air-conditioning. The noise level is moderately loud and can elevate with phone calls and walk-in members of the public. The role operates in a busy office characterized by multiple work demands.

Benefits

• Competitive Health, Dental, and Vision benefits.
• Vacation and sick leave eligible.
• Sick Incentive Pay eligible.
• 3 Personal Days.
• 14 Paid Holidays.
• City employee transportation benefits (T-Pass reimbursement, Bluebikes membership, EZRide Shuttle).