Strategy & Ops Associate, Applied AI

About the role

The Applied AI Strategy & Ops Associate will support and evolve the internal tooling ecosystem across operations. This role focuses on strengthening the foundation of the operational stack by executing against high-priority tooling and automation initiatives, building and iterating on workflows, integrations, and automations, and identifying and addressing gaps or inefficiencies in current tooling.

Responsibilities

• Execute against high-priority tooling and automation initiatives across the operational stack
• Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
• Support and improve systems across multiple tools, including support platforms and AI-driven solutions
• Translate defined problems into practical, well-scoped technical solutions
• Identify gaps or inefficiencies in current tooling and proactively address them
• Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
• Contribute to ongoing improvements in how our systems connect and operate together

Requirements

• Technical Fluency: Comfortable working with APIs, integrations, and automation tooling; able to build, debug, and adapt across different systems without heavy oversight
• Execution Discipline: Takes defined problems and drives them through to completion; manages multiple priorities effectively and maintains a high bar for quality and reliability
• Systems Thinking: Understands how tools, workflows, and dependencies connect; looks for ways to improve how systems operate together, not just individual components
• Problem Solving: Can take loosely defined or scoped problems and translate them into practical, well-structured solutions
• Ownership Mindset: Takes responsibility for delivering high-quality work and improving the team's day-to-day operations through better tooling and processes

Nice to Have

• Experience working with support platforms such as Zendesk
• Familiarity with AI-driven tools and automation workflows
• Background in Ops, Support, or CX environments
• Experience working with evolving or fragmented tooling stacks