Strategy & Ops Associate, Applied AI

What You’ll Do

• Execute against high-priority tooling and automation initiatives across the operational stack
• Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
• SUPPORT and improve systems across multiple tools, including support platforms and AI-driven solutions
• Translate defined problems into practical, well-scoped technical solutions
• Identify gaps or inefficiencies in current tooling and proactively address them
• Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
• Contribute to ongoing improvements in how our systems connect and operate together

What We’re Looking For

• Technical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build, debug, and adapt across different systems without relying on heavy oversight.
• Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.
• Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.
• Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.
• Ownership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes.

Nice to Have

• Experience working with support platforms such as Zendesk
• Familiarity with AI-driven tools and automation workflows
• Background in Ops, Support, or CX environments
• Experience working with evolving or fragmented tooling stacks