Strategy & Operations - Quality Associate Director/Director

Job Overview

We are seeking an experienced Associate Director or Director-level healthcare leader with deep experience in healthcare quality performance, regulatory ratings, and patient safety improvement.

Responsibilities

• Serve as a trusted advisor to healthcare clients on initiatives related to quality ratings, CSM performance, Leapfrog scores, and patient safety ratings, drawing on deep hospital operational experience and, where applicable, prior consulting experience.
• Analyze and improve performance: Evaluate quality and safety performance data, identify drivers of ratings outcomes, and recommend evidence-based interventions to improve client performance across key healthcare rating programs.
• Provide leadership and expertise: Mentor project teams, contribute to business development, and bring subject matter expertise in healthcare quality measurement, patient safety, and performance improvement to complex consulting engagements.

Qualifications

• Education and Experience: Bachelor’s degree in healthcare administration, public health, nursing, business, or a related field required; master’s degree preferred.
• Experience: Significant experience in a hospital or health system setting related to healthcare quality ratings, CSM scores, Leapfrog, and safety ratings is required. Experience operating at the Associate Director or Director level is strongly preferred.
• Healthcare consulting experience and client-facing engagement leadership are preferred, but not required.
• Preferred credentials: Relevant industry certifications or clinical credentials are a plus.

Skills And Competencies

• Healthcare quality and safety expertise: Deep knowledge of quality measurement methodologies, ratings programs, patient safety frameworks, and performance improvement strategies.
• Strategic consulting and analytics: Strong ability to interpret complex healthcare data, synthesize insights, communicate recommendations to executive stakeholders, and drive measurable results in hospital operations or consulting environments.
• Leadership and client relationship management: Proven ability to lead teams, manage senior client relationships, influence decision-making, and support business growth in a consulting environment.

Additional Information

• Travel: Travel may be required nationwide on a weekly basis.
• This role may also be eligible for an annual performance bonus.
• Additional benefits and perks may also be available, depending on the position and employment terms.

Additional Details

Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com.