Strategy & Operations Principal

What You'll Do

• Manage the on-site daily operations of Via’s service in Sioux Falls
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

Who You Are

• Experienced operations manager, with at least 6+ years of experience
• Independent self-starter, thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: intuitively find the right tone in every situation
• Desire to foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor: obsessively action-oriented and thrive while operating autonomously
• Experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• Flexible and adaptable, love the challenge of adapting to change rapidly and making things work on the fly
• Proven track record of managing teams and developing people - know how to motivate and get the best work out of every person you work with
• Effective at managing multiple tasks simultaneously; can delegate, prioritize, and take responsibility
• Problem solver; don’t accept the status quo and are always looking for creative solutions
• Experience working in transit a plus

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills.
• Salary range: $110,000-$160,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.