Strategy & Operations Manager
About the role
About Our Client: The organization operates within the technology and logistics industry, focusing on empowering local economies through delivery services. It addresses the challenge of efficiently connecting independent courier fleets with customer orders, facilitating the scaling of a network of entrepreneur-led courier partners. The program has established product-market fit and is expanding its reach and impact by building a larger fleet network.
About the Opportunity: The STRATEGY & OPERATIONS MANAGER will establish and lead the Account Management function for the organization's Local Commerce Service Provider program. This role is responsible for designing and executing strategies to source, onboard, and manage independent courier entrepreneurs at scale. The position ensures effective partner recruitment, onboarding, ongoing relationship management, and performance oversight, contributing directly to the program's growth and operational success.
Responsibilities
- Develop and implement Account Management processes, including partner engagement cadences and performance incentives
- Design and execute scalable partner onboarding and recruitment strategies
- Oversee short-term onboarding and sales operations with plans to build dedicated functions
- Serve as the primary contact for entrepreneurs post-launch
- Collaborate with operations to monitor partner performance and business health
- Coordinate with internal teams such as strategy, product, support, and legal to resolve partner issues
Requirements
- Minimum 5 years of experience in high-growth environments such as technology, fintech, strategy and operations, consulting, or banking
- Proven ability to manage business partners and leverage their insights for continuous improvement
- Strong problem-structuring skills and data-driven decision-making capabilities (comfortable with SQL/Excel)
- Entrepreneurial mindset with the ability to prioritize and make decisions in undefined, zero-to-one scenarios
- Ability to balance strategic planning with hands-on execution and take full ownership of outcomes
Pay
Base salary range between $136,000 and $200,000 USD, determined by location and other factors. Additional opportunities for equity grants. Salary is localized according to employee work location and subject to market conditions.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave in compliance with applicable laws
- Disability and basic life insurance
- Family-forming assistance
- Mental health program