Strategy & Operations Manager

Responsibilities

• Support the development and execution of the firm’s strategic plan.
• Partner with practice group leaders, department heads, and administrative leaders on growth strategy, market expansion, pricing, talent, and other commercial topics.
• Build the analyses, materials, and recommendations that firm leadership uses to make decisions.
• Translate findings into actionable plans the business actually adopts — and stay involved through execution.
• Identify high-value AI use cases in partnership with our innovation team, and help shape buy-vs-build decisions.
• Deploy AI, focusing on the hard work of process design, change management, and adoption that determines whether AI tools deliver value.
• Stay close to how AI is reshaping legal services and surface new opportunities early.
• Lead end-to-end redesigns of complex, cross-functional business processes — from diagnosis through implementation and adoption.
• Identify opportunities to simplify and modernize how work gets done across the firm.
• Bring structured problem-solving and project management discipline to operations work.

Qualifications

• 5+ years of experience in management consulting, strategy, or business operations roles.
• A demonstrated ability to structure ambiguous problems, do the analytical work to solve them, and drive recommendations into execution.
• A strong analytical toolkit — fluent in Excel and PowerPoint, comfortable working with data, and increasingly fluent with AI tools.
• Excellent written and verbal communication; the ability to make complex topics simple and to brief senior executives effectively.
• Project management discipline — you can run multiple workstreams in parallel, hit deadlines, and manage stakeholders without being asked.
• Genuine curiosity about AI and emerging technologies and how they will reshape professional services.
• A high EQ, low ego, and the kind of judgment that earns trust with senior leaders on sensitive work.
• A bachelor’s degree is required. An MBA, JD, or other advanced degree is a plus but not required.
• Experience in legal, financial, or other professional services is helpful but not required.