Strategy & Operations Consultant

Hybrid role – will require some onsite work depending on project needs. We are looking to hire in our Milwaukee, WI, Charlotte, NC or Georgia footprint.

About the role

As a member in the Enterprise Consulting group, manages small to moderately complex projects, or assists client in execution of portions of engagement. The Enterprise Consulting Group (ECG) is the organization’s internal consulting arm and a trusted advisor to senior leaders. ECG accelerates enterprise priorities by deploying high-impact teams that execute strategic, transformative, and operational initiatives—delivering measurable financial results, scalable solutions, and sustainable value aligned with the organization’s mission and strategy. As a force multiplier, ECG drives optimization and transformation through adaptive, data-driven approaches, including strategic facilitation, performance improvement, and program and project management.

Responsibilities

• Develops solutions and makes recommendations impacting clients and colleagues.
• Builds a network of contacts.
• Develops techniques of persuasive verbal and written presentation.
• Identifies and manages change effectively and efficiently in a changing environment.
• Works with team members to utilize change management processes and tools to create plans to support adoptions of changes required by project or initiative.
• Tests client hypotheses and solutions with robust data consulting processes and techniques.
• Leads meetings/work sessions to support execution of engagements.
• Manages delivery in consulting engagement under guidance of experienced colleagues.
• Uses planning tools and techniques and sets milestones appropriate for size and scale of assignment.
• Handles changes in project scope and seeks advice when needed.
• Defines project management processes and standards and establishes targets, benchmarks and performance measures for project delivery.
• Plans, organizes, controls and evaluates projects from concept phase to implementation.
• Assists with data collection, data entry and report generation.

Requirements

• Bachelor’s Degree in Business or Related Field (Master's preferred).
• Typically requires ~3 years of experience in healthcare payer or provider operations.
• Experience applying Lean, Six Sigma, Industrial Engineering, or other performance improvement methodologies to drive measurable operational and financial outcomes.
• Hybrid role requiring ability to travel to an Advocate facility with 24 hour's notice.

Skills

• Knowledge and expertise in use of project, program management, and performance improvement methodologies and tools.
• Advanced computer skills in Microsoft Office Suite, particularly around Excel and PowerPoint.
• Strong written and oral communication skills with demonstrated ability to concisely communicate with key leaders.
• Highly motivated, organized, self-starter with a focus on delivery of key project objectives and ability to work through challenges associated with projects of varying complexity.
• Demonstrated effective interpersonal skills and evidence of being a strong team player.
• Strong orientation toward innovation and new ideas.
• Facilitation and persuasion skills with ability to influence peers, superiors, and subordinates.
• Capable of influencing project team members to achieve goals associated with successful project delivery.
• Ability to reliably work with operational leaders to address important factors in critical decisions.
• Ability to conduct data analysis and glean insights relevant to the work.

Qualifications

• Master's degree in Healthcare Administration (MHA), Industrial Engineering, Operations Management, or related field preferred.
• Healthcare consulting or operational excellence experience strongly desired.
• Strong analytical skills with the ability to extract, validate, and analyze raw data from multiple sources, translating findings into actionable recommendations for leadership.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, and programs that invest in career development.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Pay

Pay Range: $38.20 - $57.30 per hour.

Schedule

• Full time, 40 hours per week.
• Hybrid schedule with some onsite work depending on project needs.

Physical Requirements and Working Conditions

• Position requires travel and is therefore exposed to road, weather, and normal travel hazards.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.