Strategy & Operations Consultant

Full-time, benefits-eligible position requiring 40 hours per week. Hybrid role with some onsite work depending on project needs. Locations: Milwaukee, WI, Charlotte, NC, or Georgia. Pay range: $38.20 - $57.30 per hour.

About the role

The Enterprise Consulting Group (ECG) is the organization’s internal consulting arm and a trusted advisor to senior leaders. ECG accelerates enterprise priorities by deploying high-impact teams that execute strategic, transformative, and operational initiatives—delivering measurable financial results, scalable solutions, and sustainable value aligned with the organization’s mission and strategy. As a force multiplier, ECG drives optimization and transformation through adaptive, data-driven approaches, including strategic facilitation, performance improvement, and program and project management.

As a member in the Enterprise Consulting group, you will manage small to moderately complex projects or assist clients in executing portions of engagements. You will develop project work plans and related performance metrics to ensure all project activities are executed against established timelines and budgets, leveraging the SOC approach, tools, and templates. The role involves using process improvement, performance improvement, or project management methodologies and effective management of internal and external resources.

Responsibilities

• Develops solutions and makes recommendations impacting clients and colleagues.
• Builds a network of contacts.
• Develops techniques of persuasive verbal and written presentation.
• Identifies and manages change effectively and efficiently in a changing environment.
• Works with team members to utilize change management processes and tools to create plans supporting adoption of changes required by projects or initiatives.
• Tests client hypotheses and solutions with robust data consulting processes and techniques.
• Leads meetings and work sessions to support execution of engagements.
• Manages delivery in consulting engagements under the guidance of experienced colleagues.
• Uses planning tools and techniques and sets milestones appropriate for the size and scale of assignments.
• Handles changes in project scope and seeks advice when needed.
• Defines project management processes and standards and establishes targets, benchmarks, and performance measures for project delivery.
• Plans, organizes, controls, and evaluates projects from the concept phase to implementation.
• Assists with data collection, data entry, and report generation.

Requirements

• Bachelor’s Degree in Business or a related field; Master's degree in Healthcare Administration (MHA), Industrial Engineering, Operations Management, or related field preferred.
• Healthcare consulting or operational excellence experience strongly desired.
• Experience applying Lean, Six Sigma, Industrial Engineering, or other performance improvement methodologies to drive measurable operational and financial outcomes.
• Typically requires ~3 years of experience in healthcare payer or provider operations.
• Hybrid role requiring travel to an Advocate facility with 24 hours' notice.

Skills

• Knowledge and expertise in the use of project, program management, and performance improvement methodologies and tools.
• Advanced computer skills in Microsoft Office Suite, particularly Excel and PowerPoint.
• Strong written and oral communication skills with demonstrated ability to concisely communicate with key leaders.
• Highly motivated, organized, self-starter with a focus on delivery of key project objectives and the ability to work through challenges associated with projects of varying complexity.
• Demonstrated effective interpersonal skills and evidence of being a strong team player.
• Strong orientation toward innovation and new ideas.
• Facilitation and persuasion skills with the ability to influence peers, superiors, and subordinates.
• Capable of influencing project team members to achieve goals associated with successful project delivery.
• Ability to reliably work with operational leaders to address important factors in critical decisions.
• Strong analytical skills with the ability to extract, validate, and analyze raw data from multiple sources, translating findings into actionable recommendations for leadership.

Benefits

• Comprehensive suite of Total Rewards, including competitive compensation and generous retirement offerings.
• Base compensation within the listed pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift differentials, on-call pay, and more based on the role.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits including medical, dental, vision, life, and short- and long-term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Physical Requirements and Working Conditions

• Position is hybrid; ability to travel to an Advocate facility with 24 hours' notice is required.
• Position requires travel and is exposed to road, weather, and normal travel hazards.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics, and rehabilitation, as well as organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.