Strategy (OCM) Business Analyst- Domain

About the role

We are looking for a hands-on OCM Analyst with a strong Business Analyst skill set to join our transformation consulting team. This is a blended role: roughly half your time is organizational change management (stakeholder engagement, communications, training, adoption) and half is business analysis (requirements, process mapping, documentation, and turning workshop output into clear, client-ready artifacts).

Responsibilities

• Leverage AI and digital tools to accelerate delivery, including drafting communications, synthesizing information, developing initial process documentation, and creating structured project artifacts, while applying sound judgment to ensure accuracy, quality, and client readiness.
• Elicit, analyze, document, and validate business, process, and operational requirements through stakeholder interviews, workshops, and document reviews.
• Design and document current-state and future-state processes, governance models, operating procedures, RACIs, process flows, playbooks, templates, and reporting frameworks that support business transformation objectives.
• Support process improvement and organizational change initiatives, including stakeholder analysis, change impact assessments, communication planning, adoption measurement, and readiness activities.
• Develop high-quality client-facing deliverables, communications, presentations, training materials, job aids, and enablement content tailored to technical and business audiences.
• Partner closely with client stakeholders and project leadership to facilitate workshops, working sessions, decision-making forums, and feedback loops while proactively identifying risks, issues, action items, and opportunities for improvement.
• Track and maintain project governance artifacts, including action logs, decision registers, communication plans, stakeholder records, adoption metrics, and status reporting to support overall program execution.
• Continuously explore emerging AI capabilities, best practices, and innovative ways of working, sharing knowledge and contributing to the advancement of team methodologies and delivery excellence.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5+ years of professional experience blending organizational change management and business analysis (consulting, internal transformation, PMO, or IT program environments).
• Demonstrated experience on at least one change management effort — stakeholder analysis, communications, and training / adoption activities.
• Solid business analysis fundamentals: requirements gathering, process mapping, and clear written documentation.
• Strong written and verbal communication; produces clean, well-structured documents and presentations with minimal rework.
• Highly organized and self-directed — can own a workstream, manage competing priorities, and follow through to completion.
• Advanced PowerPoint, Word, and Excel; comfortable with collaboration tools (SharePoint / Teams, Miro or similar).
• Hands-on experience using generative-AI tools (e.g., Claude, ChatGPT, Copilot) in day-to-day work, with the judgment to verify and refine their output.

Preferred / Nice to Have

• Exposure to IT operating models, portfolio / PMO, or IT governance environments.
• Familiarity with change frameworks (Prosci / ADKAR, Kotter) and / or BA practices (BABOK); relevant certification a plus.
• Experience in utility, energy, or another regulated industry.
• Understanding of Agile, Waterfall, and hybrid delivery approaches.
• Experience creating process diagrams and visual artifacts (Visio, Lucidchart, or similar).

Skills

• Bachelor’s degree or equivalent practical experience.
• 5+ years of professional experience blending organizational change management and business analysis (consulting, internal transformation, PMO, or IT program environments).
• Demonstrated experience on at least one change management effort — stakeholder analysis, communications, and training / adoption activities.
• Solid business analysis fundamentals: requirements gathering, process mapping, and clear written documentation.
• Strong written and verbal communication; produces clean, well-structured documents and presentations with minimal rework.
• Highly organized and self-directed — can own a workstream, manage competing priorities, and follow through to completion.
• Advanced PowerPoint, Word, and Excel; comfortable with collaboration tools (SharePoint / Teams, Miro or similar).
• Hands-on experience using generative-AI tools (e.g., Claude, ChatGPT, Copilot) in day-to-day work, with the judgment to verify and refine their output.

Benefits

Capgemini provides a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibility