Strategy and Operations Senior Manager, gUP Go-To-Market

About the role

The role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. The application window will be open until at least July 24, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Responsibilities

• Act as a partner to the business supporting the leadership on service transformations, operational, organizational initiatives and helping chart out and fulfill big bets for the business in line with the leadership’s goal.
• Define, launch and drive investigative initiatives to directly and indirectly improve customer experience, improve internal and external facing processes, working with cross-functional teams, stakeholders, and executive leadership.
• Solve problems with executive leaders to deliver insights and recommendations based on business analyses.
• Collaborate with cross-functional stakeholders in annual business planning, headcount management, key organizational metrics, and other operationally projects.
• Identify gaps and propose changes to existing policy, systems and process frameworks; develop scalable solutions and work to manage risks across the organization and develop best practices that are a benefit across the organization.

Requirements

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 6 years of experience with an advanced degree.
• 4 years of experience working with executive stakeholders.
• Experience in people management.

Preferred qualifications

• Advanced degree (e.g., MBA or Master's) in a related field (e.g., Business, Legal, Marketing, Finance, or a technical field).
• Experience implementing large-scale initiative projects in a demanding, change-oriented, changing environment requiring a high degree of deadline-driven productivity.
• High proficiency with structuring analysis and messaging using spreadsheets and presentations.
• Knowledge of best practices in business operations, service operations, customer support operations, and internet/online media.
• Knowledge of latest trends in AI and customer support.
• Superb problem-solving skills with experience executing complex operational initiatives.

Qualifications

• Minimum qualifications: Bachelor's degree or equivalent practical experience.
• Preferred qualifications: Advanced degree (e.g., MBA or Master's) in a related field (e.g., Business, Legal, Marketing, Finance, or a technical field).

Skills

• Deep functional and business expertise to formulate and deliver strategies.
• Core capabilities ― strategy, analytics, and communications.
• Empower gTech to do amazing things to land the present, and build for the future.
• Leadership for gTech Users and Product's Technical Solutions and Insights team (gUP TSI).
• Support for the gTech AI Must Win and gUP's NextGen technology portfolio.
• Shaping how gUP launches support solutions, how we provide support, how we drive efficiencies across a global operations team, and develop scalable processes with the user at the center.
• Focus on driving the highest-level company priorities with strong day-to-day operations through organizational design, long-term planning, and management support.

Benefits

• Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
• US: $186000 - $270000 (USD) + 20% bonus target + equity + benefits.