Strategy and Operations Senior Associate, gTech GTM

About the role

The gTech Strategy and Operations team (gSO) is comprised of strategic partners and trusted advisors who drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical excellence to formulate and deliver strategies. Using core capabilities like strategy, analytics, and communications, we empower gTech to do amazing things to land the present, and build for the future.

Responsibilities

• Act as a strategic partner to the business supporting the leadership on service transformations, operational excellence, and organizational initiatives.
• Define, launch, and drive strategic and analytical initiatives to improve customer experience, internal and external processes, and operations.
• Problem solve with senior leaders to deliver strategic insights and recommendations based on business analyses.
• Collaborate with cross-functional stakeholders in annual business planning, headcount management, and key organizational metrics.
• Identify gaps and propose changes to existing policy, systems, and process frameworks to develop scalable solutions and manage risks.

Qualifications

• Minimum qualifications: Bachelor's degree or equivalent practical experience, 4 years of experience in a management consulting, sales operations, business strategy or corporate advisory role, 2 years of experience working with executive stakeholders, developing business strategies, or managing cross-functional initiatives.
• Preferred qualifications: Master's degree, MBA, or other advanced degree in a business or technical field, experience in business operations, service operations, customer support operations, or the online media industry, experience designing processes and implementing cross-functional strategic projects to solve business problems, experience structuring strategic analysis and messaging using spreadsheets and presentations, experience implementing strategic and large-scale operational initiatives in a change-oriented, fast-paced environment.

Pay & Benefits

US: $124000 - $178000 (USD) + 15% bonus target + equity + benefits