Strategy and Operations Senior Associate, gTech GTM

About the role

The gTech Strategy and Operations team (gSO) is composed of strategic partners and trusted advisors who drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical excellence to formulate and deliver strategies. Using core capabilities like strategy, analytics, and communications, we empower gTech to do amazing things to land the present, and build for the future.

The Central gTech Strategy and Operations organization focuses on the most critical and influential cross-gTech initiatives, ensuring cross-functional alignment of goals and execution, providing business critical insights using analytics, and helping teams across gTech drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level organizational priorities with strong day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

In this role, you will drive solutions to complex, ambiguous, and high-visibility business problems and opportunities for gTech, ranging from AI automation to the future of customer experience. You will influence the goal setting, help transform early stage ideas into future-growth initiatives, and manage operations to ensure a strong landing that drives measurable impact.

Responsibilities

• Act as a strategic partner to the business supporting the leadership on service transformations, operational excellence, and organizational initiatives.
• Define, launch, and drive strategic and analytical initiatives to improve customer experience, internal and external processes, and operations.
• Problem solve with senior leaders to deliver strategic insights and recommendations based on business analyses.
• Collaborate with cross-functional stakeholders in annual business planning, headcount management, and key organizational metrics.
• Identify gaps and propose changes to existing policy, systems, and process frameworks to develop scalable solutions and manage risks.