Strategy and Operations Manager

About The Role

Thatch's mission is to build a healthcare system people love. This requires a first-class Operations organization that provides top level service to our customers. We strive to set a new standard for service in the healthcare industry – focused around our deep member's first mentality – while also recognizing the need to scale efficiently over time to build a lasting company.

What You'll Do

• Drive the operating model for Operations to enable the org including: Annual planning, OKR process, partner health, partner segmentation, partner plans, etc.
• Serve as a direct report to the Chief of Finance and Head of Operations, facilitating the alignment of business critical initiatives and enhancing operational excellence.
• Manage and optimize Operations data sources to ensure data integrity, usability, and alignment with Operations workflows.
• Own Operations reporting and analytics, delivering actionable insights to support company growth.
• Collaborate with leadership to identify and address inefficiencies in the Operations process.
• Support Operations forecasting, pipeline management, and strategic planning.
• Partner with Operations, Engineering, Product and other teams to ensure alignment on goals and processes.
• Contribute to scaling the Operations team effectively by designing processes and tools that grow with the organization.

Background We're Looking For

• 3-5 years of experience in an Operations, Sales Operations, or similar role at a high-growth SaaS company.
• Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problem statement, drive alignment and deliver quantifiable business impact and for Thatch's customers.
• Strong agency, can handle ambiguity in a fast-moving organization, and thrive on a high level of autonomy and responsibility.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable insights.
• A collaborative mindset, eager to partner with cross-functional teams and influence decision-making.
• Proven ability to identify and drive process improvements in a sales environment.
• Excellent organizational skills, with a knack for managing multiple priorities in a fast-paced setting.

Experience We'd Be Particularly Excited About

• Early stage startup experience (Series A/B funding).
• Experience with SQL or a willingness/aptitude to learn.
• Leadership experience.

What To Expect

• 30 minute video meeting to talk through your background and interest in Thatch.
• 30 minute video meeting with the hiring manager to dive deeper into your experience and the role.
• 30 minute video meeting to meet 2-3 members of the team.
• 30 minute video meeting with the department leadership to discuss problem solving and strategy.
• 30 minute video meeting with one of our founders to discuss your approach to culture and our operating principles.

Estimated Compensation Range

$130,000—$150,000 USD

About Thatch

We're a fully distributed early stage company using technology to change the way America does healthcare. We're a happy, friendly, high-velocity team. You can read more on Thatch here.