Strategy and Change Analyst

If you live within a 50-mile radius of the Pittsburgh, PA office, this will be a hybrid role requiring in-office presence on Tuesday, Wednesday, and Thursday.

About the Role

This job supports the portfolio and change management aspects of key initiatives for the AI Center of Excellence. The incumbent plays various roles to support the department, including analyzing voice-of-the-customer data for the AI ecosystem, problem-solving, informing future feature releases, executive communications, database management, and portfolio management. The role involves developing and executing change management, readiness, and adoption strategies for initiatives, working on multiple projects, and gaining exposure across the organization while building a database for AI use cases.

Supports and implements the Readiness & Adoption (R&A) engagement strategy for cross-functional, enterprise, and transformation projects. Ensures seamless execution of R&A activities by applying methodologies, tools, assessments, and stakeholder analyses. Works with cross-functional teams to implement change initiatives that drive broad adoption. Focuses on people-related tasks to enable teams to successfully launch initiatives, ensure widespread adoption, and realize business value.

Responsibilities

• Support the development and execution of comprehensive readiness and adoption plans for transformation initiatives, ensuring smooth implementation and user engagement. Identify potential challenges, develop communication strategies, and provide ongoing support to end users.
• Champion a culture of change by fostering a positive and collaborative environment that embraces new technologies and processes. Facilitate workshops, promote open communication, and address concerns.
• Gather requirements and feedback from stakeholders regarding readiness and adoption needs to ensure initiatives are designed with user needs in mind.
• Design and deliver training programs for end users on new technologies and processes to ensure effective knowledge transfer and skill development.
• Monitor and track the adoption of new technologies and processes, identifying areas for improvement and providing insights to the Strategy and Change team.
• Assist in developing and overseeing the execution of strategic initiatives, including conducting research, analyzing data, and providing insights to support decision-making.
• Effectively communicate strategic plans, project updates, and key insights to senior leadership, project teams, and stakeholders.
• Consult with business leaders on the value proposition for Readiness & Adoption (R&A).
• Facilitate R&A workshops and training for change-related teams and business support needs.
• Consult with business units on R&A needs specific to projects they are leading.
• Assess the need and plan for change management and readiness activities.
• Continuously improve R&A approaches, tools, and resources to effectively lead change and provide support on related projects.
• Develop and curate content for online self-services, including planning and developing events such as networking and training sessions.
• Perform other duties as assigned or requested.

Requirements

• Bachelor’s Degree in Organizational Behavior/Organizational Change Studies, Business Administration/Management, Human Resources Management, or a related field (or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree).
• 3 years of experience in change management, including:
  • 1 year of consulting experience.
  • 1 year of project/portfolio management experience.
  • 1 year of communications experience.

Preferred Qualifications

• Master’s Degree in Organizational Behavior/Organizational Change Studies, Business Administration/Management, or Human Resources Management.
• 3 years of experience in healthcare or a related industry.
• 2 years of experience in digital transformation at scale.
• Experience extracting data from surveys and project management systems.
• Certified change management practitioner.

Skills

• Analytical and logical reasoning/thinking.
• Organizational change management.
• Project management.
• Group and/or training facilitation experience.
• Strong communication and interpersonal skills.
• Relationship-building with unsurpassed interpersonal skills.
• Proven experience influencing others and building strong internal relationships.
• Proven experience interacting with senior and executive leadership.
• Experience designing and delivering presentations to leaders and groups of various sizes.
• Strong problem-solving, decision-making, risk management, and negotiation skills.
• Natural curiosity and desire to learn.
• Ability to work independently, operate in areas of uncertainty and ambiguity, and act as a self-starter and quick learner.
• Ability to remain calm and efficient under pressure.

Schedule

Hybrid role requiring in-office presence on Tuesday, Wednesday, and Thursday.

Travel requirement: 0% - 25%.

Working Conditions

• Office-based position.
• Regularly teaches/trains others.
• Frequent travel between the office and various work sites or site-to-site.
• Occasional physical work on-site required.
• Constantly lifts up to 10 pounds.
• Rarely lifts 10 to 25 pounds.