Strategy & Analytics Lead Analyst, C&CE - Evernorth - Remote
Position Summary
The Client & Customer Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business, including US Employer, Pharmacy Benefit Management, Individual and Family Plans, and more. C&CE owns the delivery of exceptional client and customer experience while operating Cigna’s call centers effectively and efficiently for the business.
Primary Functions
Shape C&CE strategy by developing business cases, evaluating options, and assessing costs and benefits to guide prioritization decisions
Leverage data to solve business problems by identifying data needs, pulling data from relevant sources, and performing analysis
Identify business opportunities using trend analysis and mining operational data for insights
Develop strategies, monitor performance indicators, and be ready to quickly investigate and remediate emerging issues
Grow into a thought partner and executive storyteller by distilling work into crisp presentations that educate, inform, and inspire action
Role Components
Strategy – Shape the future of C&CE through data-driven analysis and business acumen. Identify and assess truly transformational opportunities for change over the next 3-5 years.
Business Judgment – Develop and use frameworks to scope and address ambiguous problems. Understand where the leverage is and focus problem-solving efforts to uncover insights that drive action.
Analytics – Evaluate business opportunities and make strategic recommendations. Identify an effective method, perform data analysis, and develop recommendations that account for benefits, costs, risks, and alternatives.
Data – Ground analysis in data as much as possible. Define needs, identify data sources, ensure data quality, and partner with data teams to complete analysis.
Coding experience in a relevant language (e.g. SQL or Python) is a core requirement.
Communications – Influence senior leaders across C&CE and our stakeholder teams. Distill complex analytical work into key insights, recommendations, and next steps. Grow as a persuasive storyteller and thought leader.
Teamwork – Partner extensively across Cigna. Work closely with Operations, Tech, Finance, and business teams. Learn from supportive Analytics leaders and join an inclusive, empowering team where you can grow professionally and have fun!
Basic Qualifications
Bachelor’s degree (math, economics, statistics, engineering, business or related field preferred)
One year of relevant management consulting or analytics experience
Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R
Strong communication (oral and written), presentation, and facilitation skills
Ability to structure project plans and independently manage to deadlines
Ability to partner across organizations and roles to influence and deliver work
Preferred Qualifications
Advanced knowledge of data analysis and visualization tools (e.g. Excel, SQL, Tableau)
Experience with building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling
Relevant healthcare experience
Relevant experience in Operations and/or Customer Experience roles
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.