Strategic Technical Project Manager

About the Opportunity

The company is building the AI-driven future of customer success, from retention to growth! This organization is building the AI-driven future of customer success, from retention to growth! The company is the AI-powered retention engine behind the world’s most customer-centric companies. The CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust the organization's applications and AI agents to drive learning, adoption, community connection, and success for their customers.

About This Role

The company is looking for a full-time Strategic Technical Project Manager to join the Professional Services team, reporting to the Director, PMO. This role is a remote position based in the United States. In this role, the individual will play a key part in driving the success of large-scale, high-visibility customer engagements within Professional Services by leading complex, multi-workstream implementations from contract signature through validated business outcomes. The role will ensure solutions are delivered on time, within scope, and aligned to measurable impact by owning end-to-end engagement governance, aligning executive stakeholders, and orchestrating cross-functional execution across Sales, Customer Success, Solution Architecture, Product, and Engineering.

Key Responsibilities

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management.
• Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks.
• Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models.
• Drive disciplined scope control, change management, and financial oversight across strategic engagements.
• Cook up cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery.
• Identify and proactively mitigate risks across technical, operational, and organizational dimensions.
• Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer.
• Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment.
• Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice.
• Mentor Senior TPMs and contribute to leadership capability within the team.

Required Qualifications

• Bachelor’s degree (or equivalent experience) and 10+ years of relevant experience.
• 7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting.
• Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+.
• Strong project governance, financial management, and executive stakeholder alignment capabilities.
• Technical fluency in APIs, data models, and enterprise integrations sufficient to guide architectural discussions and manage risk.
• Experience partnering cross-functionally with Product and Engineering teams.
• Exceptional communication skills for both technical and executive audiences.
• Ability to operate effectively in fast-paced, evolving product environments.
• Willingness to travel up to 10–15%.

Why You’ll Love It Here

The organization is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, the company continues to evolve with the needs of its customers. When people with diverse strengths, a strong sense of community, and true passion for the mission come together, they drive greater impact and create lasting value. Team members love working here for several reasons. Compensation and Benefits

The starting base salary range for this role is $150,000 – $160,000 USD annually. This role is also eligible for commission based on performance and participation in the organization’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. A comprehensive benefits package is offered, including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. Team members also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.