Strategic Technical Account Manager

Accountabilities

• Act as a key technical advisor for strategic customers, ensuring successful platform adoption, operational efficiency, and measurable business impact.
• Proactively engage with customers, manage relationships, and provide tailored recommendations based on customer architectures, integrations, processes, risks, and operational needs.
• Monitor customer risks and develop mitigation strategies to prevent issues affecting operations or business outcomes.
• Guide customers through technical best practices, platform enhancements, and long-term success strategies.
• Coordinate with internal teams including Support, Engineering, Services, and Sales Operations to ensure seamless customer experiences.
• Partner with customer-facing teams to provide technical context for escalations, improvements, and strategic initiatives.
• Support retention and renewal efforts by demonstrating measurable platform value and reducing customer risk.
• Translate complex technical concepts into clear recommendations for both technical and executive audiences.
• Contribute to continuous improvement initiatives by documenting insights, customer feedback, and optimization opportunities.

Requirements

• Strategic and technically credible professional with 7+ years of experience in technical account management, customer success engineering, solutions consulting, or similar enterprise SaaS roles.
• Proven experience supporting strategic, premium, or high-value enterprise customers.
• Strong understanding of cloud platforms, SaaS environments, APIs, integrations, and enterprise technology ecosystems.
• Experience with database concepts, SQL, and data analysis is preferred.
• Ability to analyze complex technical environments and identify opportunities for optimization.
• Familiarity with regulated industries such as life sciences, healthcare, or medical devices is highly valued.
• Knowledge of compliance frameworks and regulated environments, including FDA 21 CFR Part 11, ISO standards, or GxP requirements, is a plus.
• Strong executive communication skills with the ability to articulate technical value, business impact, and ROI.
• Experience managing relationships with senior technical stakeholders and business leaders.
• Excellent cross-functional collaboration, documentation, and problem-solving skills.
• Ability to work effectively in a remote environment with flexibility to support customers across different time zones.
• Willingness to travel occasionally, typically less than 10-15%.

Benefits

• Competitive compensation package with a base salary range of $90,000 - $110,000 USD, plus benefits.
• 100% employer-paid medical premium coverage.
• Dental and vision insurance plans.
• 401(k) retirement plan with company matching contributions.
• Generous paid time off programs that increase with tenure.
• Flexible work schedule and remote work environment.
• Wellness programs including fitness benefits, gym memberships, and athletic reimbursements.
• Employer-paid life insurance coverage.
• Employee recognition programs and company events.
• Opportunities for professional development and career growth.