Strategic Technical Account Manager

Responsibilities

• Conduct technical assessments for prospective and existing clients to identify technology gaps, risks, inefficiencies, and improvement opportunities.
• Translate business objectives into practical, cost-effective technology strategies across cloud, cybersecurity, infrastructure, and managed services.
• Design scalable, secure, and supportable technical solutions aligned with client business, operational, and compliance requirements.
• Identify operational and process improvement opportunities across client environments.
• Collaborate closely with Sales, Client Success, Managed Services, and Professional Services teams to develop client-focused solutions.
• Collaborate cross-functionally to address escalated client concerns, improve service outcomes, and support successful delivery.
• Maintain accurate documentation of opportunities, estimates, and initiatives within CRM system.

Requirements

• Strong communication and interpersonal skills with the ability to simplify complex technical concepts for non-technical and executive audiences.
• History of advising business leaders on strategic IT decisions.
• Excellent presentation, documentation, organization, and client relationship management skills.
• Prioritize client risks, business needs, modernization initiatives, and future project opportunities in strategic technology roadmaps.
• Lead strategic client meetings, Strategic Business Reviews, roadmap discussions, and executive-level technology planning conversations.
• Serve as a trusted technical advisor within strategic and priority client relationships.
• Proactively surface emerging client needs, risks, and opportunities that may require additional technology planning or services.
• Manage multiple priorities in a fast-paced, client-focused environment.
• Strategically think and solve problems with strong collaboration skills.

Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred (or equivalent professional experience).
• 5+ years of experience in technical consulting, pre-sales engineering, technical account management, vCIO responsibilities, or similar client-facing roles within an MSP or IT services environment.
• Experience working with PSA platforms, CRM systems, quoting tools, RMM platforms, documentation/knowledge base systems, and related service delivery technologies (experience with ConnectWise strongly preferred).
• Strong understanding of IT infrastructure, cloud platforms, cybersecurity, and MSP service delivery models, including hands-on familiarity with Microsoft 365, Azure, AWS, identity and access management, networking, endpoint management, and security platforms.
• Exposure to AI and automation technologies, including LLMs, AI-driven workflows, and agentic AI platforms preferred.
• Familiarity with industry-specific business applications such as ERP, CRM, MRP, and WMS platforms preferred.
• Experience with or exposure to compliance requirements and/or IT audit practices is preferred.
• On-the-job training and mentorship available.

Skills

• Strong communication and interpersonal skills.
• Ability to simplify complex technical concepts.
• History of advising business leaders on strategic IT decisions.
• Excellent presentation, documentation, organization, and client relationship management skills.
• Prioritize client risks, business needs, modernization initiatives, and future project opportunities.
• Lead strategic client meetings, Strategic Business Reviews, roadmap discussions, and executive-level technology planning conversations.
• Serve as a trusted technical advisor within strategic and priority client relationships.
• Proactively surface emerging client needs, risks, and opportunities.
• Manage multiple priorities in a fast-paced, client-focused environment.
• Strategically think and solve problems with strong collaboration skills.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Performance-based bonuses and incentives.
• A supportive and collaborative work culture.
• Professional growth and advancement opportunities.

Pay

$100-130k per year