Strategic Relationship Manager - US West

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a Media environment.

Responsibilities

• Own and manage a portfolio of higher education institutions to drive revenue growth and retention
• Build and maintain relationships with various stakeholders at partner institutions, including faculty and administrators
• Serve as a trusted advisor to understand and address curriculum and institutional needs
• Lead both virtual and in-person engagements, including product demonstrations and faculty training
• Conduct regular account visits to reinforce relationships and identify new opportunities
• Execute regional strategies in collaboration with the Regional Director to maximize account engagement
• Utilize data analytics to interpret trends and drive account strategies and engagement
• Promote equitable access to HBI resources across diverse institutional programs

Qualifications

• 5+ years in strategic account management or similar roles, ideally within Higher Education or EdTech
• Proven track record in growing and retaining accounts through relationship building
• Experience managing a geographic territory with a focus on developing account strategies
• Strong consultative selling capabilities, understanding customer needs, and providing tailored solutions
• Excellent communication skills, adept at virtual and in-person engagement with diverse stakeholders
• Familiarity with CRM tools like Salesforce, utilizing data for account planning and growth
• Strong negotiation skills and ability to navigate complex organizational structures

Pay

$126,000 – $150,000 annually

Benefits

• Commitment to fostering a culture of inclusion and engagement
• Programs focused on career development and employee wellness
• Education reimbursement to support ongoing learning
• Early-release Summer Fridays for improved work-life balance