Strategic Relationship Manager

Responsibilities

• Acts as the global point of contact for the strategic client to drive operational performance and delivery across all Almac services and locations.
• Ensures operational objectives are delivered in line with Almac’s commercial goals for the strategic client.
• Addresses issues raised globally at a portfolio level to ensure full resolution.
• Acts as a point of escalation on global performance issues for the relevant contacts within the strategic client.
• Generates and maintains governance structures to support the growth and development of the strategic relationship.
• Ensure Almac and client alignment both from a functional and a strategic level to ensure continued growth of the relationship.
• Communicates effectively at the relevant levels within Almac and the strategic client organization to ensure oversight of the relationship at a portfolio level.
• Engage with the Almac Executive Sponsor on a regular basis to drive joint objectives across the Almac and strategic client organizations.
• Define and maintain specific global KPIs for the strategic client at the portfolio level.
• Support Almac internal departments to gather and collate KPIs. Identify trends and report to Almac senior management on the overall health of the relationship.
• Support the identification, prioritization and implementation of new services and/or processes for the strategic client to ensure continuous improvement objectives are met.
• Engage with strategic clients to ensure alignment across both, technology and business processes to maximize efficiency for the tactical exchange at the operational level.
• Provide internal support to ensure continuous improvements across all of the Almac process.

Qualifications

• Bachelor’s degree
• Minimum of 5 years of experience of working in a similar role within the Pharmaceutical Industry
• Preferred: Bachelor’s degree in Life Science related discipline, Postgraduate level qualification, Project Management Qualification (i.e., PMP, Prince 2), Project Management experience, Minimum of 1 year’s experience of working with Clinical Trial Packaging and / or Distribution, Experience or knowledge of GMP / GCP, Experience using Lean Six Sigma methodology, Experience in supplier management, sourcing and commercial relationship and/or account management