Strategic Program Manager, GlobalFi - Plano, TX

Key Responsibilities

• Owns end-to-end program delivery, ensuring initiatives align with Clients strategic vision and measurable business outcomes.
• Drive clarity and momentum in ambiguous environments by shaping strategy, guiding decision-making, and navigating change.
• Defines and implements governance structures based on program and stakeholder needs.
• Manages program resourcing, ensuring alignment to priorities and operational needs.
• Proactively identifies and mitigates program-level risks, issues, and critical dependencies.
• Builds and nurtures authentic, trusted relationships with sponsors, business owners, clients, and internal teams.
• Facilitates seamless cross-functional collaboration and decision-making to maintain program momentum and strategic alignment.
• Maintains regular, executive-level communications, providing transparency on progress, risks, and key decision points.
• Leverages emotional intelligence (EQ) to influence outcomes, resolve conflicts, and drive stakeholder engagement across complex landscapes.
• Leads delivery efforts in a manner that ensures highest quality customer outcomes.
• Oversees program schedules, scope management, resource planning, and critical path analysis to ensure operational excellence.
• Applies structured problem-solving and issue-resolution practices to maintain program momentum.
• Champion a culture of relentless curiosity and continuous learning within delivery teams to foster innovation and agility.
• Lead, inspire, and develop Project Managers and Coordinators, holding teams accountable while cultivating respect and resilience.
• Promote team growth through collaboration, mentorship, coaching, and purposeful skill development across all delivery functions.
• Recognizes and cultivates high-potential talent within the program to build a resilient, future-ready delivery organization.
• Provides full oversight of program financials, including budgeting, forecasting, and reporting.
• Ensures financial performance aligns to program goals and strategic objectives, proactively identifying cost risks and opportunities.
• Communicates financial status and implications to sponsors and stakeholders clearly and effectively.
• Establishes standardized mechanisms for status tracking, risk monitoring, and performance reporting.
• Creates and delivers executive dashboards, synthesizing program health, achievements, and strategic insights.
• Anticipates client needs and delivers business-aligned, practical solutions that enhance customer satisfaction and strengthen relationships.
• Drives continuous improvement efforts to maximize efficiency, increase value delivery, and improve stakeholder engagement across programs.

Qualifications

• Bachelor’s degree; Advanced degree or MBA preferred.
• PMP or PgMP, Agile, SAFe, or ITIL certifications a plus.
• 10+ years in program/project management, with 5+ years leading large, complex, cross-functional IT or infrastructure programs in a Professional Services and/or Managed Services environment.
• Proven ability to lead and develop high-performing teams, manage executive stakeholders, and drive strategic outcomes in matrixed environments.
• Strong experience in budgeting, forecasting, and financial reporting for multimillion-dollar programs.
• Knowledge of IT infrastructure, governance, risk management, and program planning tools (e.g., MS Project, Smartsheet, Power BI).
• Exceptional interpersonal, communication, and conflict-resolution skills, with a high degree of emotional intelligence.