Strategic Program Manager

About the role

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. The SPM will partner with leading enterprises and innovative startups to accelerate product launches without sacrificing quality.

Responsibilities

• Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty.
• Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle.
• Leverage your technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track.
• Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity.
• Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards.
• Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction.
• Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers.

Requirements

• Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering.
• 5+ years of experience managing projects/ programs in fast-paced engineering or manufacturing environments.
• Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities.
• Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly.
• Customer-Facing Experience to lead complex, consultative technical sales engagements, leveraging operational expertise to drive success.
• Strong program management, risk management, and time management skills, with the ability to prioritize and meet deadlines within a structured framework.
• Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams.
• Self-starter, with strong business acumen and a customer-first mindset, capable of solving problems and building deep, meaningful relationships with customers and internal stakeholders.
• Demonstrates a focus on process optimization, service enhancement, and driving customer success.
• Passionate about learning, building solutions, and tackling challenges.
• Outstanding verbal and written communication skills, with experience working across multi-cultural, cross-functional teams.

Qualifications

• Passion for innovation and a commitment to excellence in manufacturing.
• Ability to work independently and as part of a team.
• Experience with project management methodologies such as Agile, Scrum, or Waterfall.
• Knowledge of industry-standard tools and software for project management and manufacturing processes.

Skills

• Project Management
• Program Management
• Risk Management
• Customer Relationship Management
• Technical Expertise
• Collaboration
• Communication

Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Pay

$105,000 to $150,000 per year, depending upon experience

Schedule

Full-time