Strategic Planning Manager (Korean Bilingual Required)

Step into the innovative world of LG Electronics. As a global leader in technology, LG is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. With a rich history spanning over six decades and a global presence in over 290 locations, we offer a diverse portfolio including Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," reflects our commitment to high ethical standards and transparent operations, grounded in 'Customer-Value Creation' and 'People-Oriented Management.' These values foster creativity, diversity, and integrity, shaping our inclusive work environment.

About the Role

The Korean Bilingual Strategic Planning Manager will support business strategy development, performance management, and customer experience innovation initiatives across LG Electronics service operations. This role focuses on identifying growth opportunities, analyzing business performance, managing key performance indicators, and supporting strategic initiatives that improve customer satisfaction and operational effectiveness.

Responsibilities

• Support the development and execution of strategic plans, operational initiatives, and customer value improvement programs.
• Monitor, analyze, and report key business KPIs including Customer Satisfaction, NPS, RTAT, Productivity, Reclaim Rate, Service Profitability, and Cost Metrics.
• Develop executive dashboards, business reviews, and performance reports for leadership, headquarters, and global stakeholders.
• Interpret data from service operations, VOC, digital platforms, and market research to identify opportunities and risks.
• Identify customer pain points, operational inefficiencies, and business improvement opportunities through data-driven analysis.
• Conduct market intelligence, benchmarking, and SWOT analysis to identify competitive advantages and growth opportunities.
• Collaborate with Customer Service, Field Service, Technical Support, Sales, HQ, and external partners to support business initiatives.
• Prepare executive presentations, business reviews, and strategic recommendations for leadership decision-making.
• Support annual business planning, budgeting, forecasting, and special strategic projects.
• Drive continuous improvement initiatives through process optimization, standardization, and performance management.

Requirements

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Statistics, or related field.
• 7+ years of experience in Strategy Planning, Business Analytics, Consulting, Project Management, Operations, or related functions.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Advanced proficiency in Microsoft Excel and PowerPoint required.
• Experience with Google Data Studio, Tableau, SQL, Python, or other analytics tools preferred.
• Excellent verbal and written communication skills, including executive-level presentation capability.
• Experience managing cross-functional projects and working with global stakeholders.
• Bilingual (English/Korean): must be fluent in reading and writing Korean.

Pay

Recruiting range: $110,000—$115,000 USD

Benefits

• Full-time employees receive no-cost premiums for competitive medical, dental, vision, and prescription benefits for themselves and eligible dependents.
• Auto-enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan.
• Generous Paid Time Off program, including company holidays and a combined bank of paid sick and vacation time.
• Performance-based Short-Term Incentives (varies by role).
• Access to confidential mental health resources and personal fitness goal incentives.
• Family-oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral, or developmental challenges.
• Group Rate Life and Disability Insurance.

Temporary/contractors are eligible for relevant benefit programs offered through partner agencies.