Strategic Planning Manager (Korean Bilingual Required)

About the Role

LG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', reflects our commitment to ensuring a happier life for all. We foster a creative, diverse, and inclusive work environment grounded in high ethical standards and transparent operations.

The Korean Bilingual Strategic Planning Manager will support business strategy development, performance management, and customer experience innovation initiatives across LG Electronics service operations. Fluency in Korean is required for this position.

Responsibilities

• Support the development and execution of strategic plans, operational initiatives, and customer value improvement programs.
• Monitor, analyze, and report key business KPIs including Customer Satisfaction, NPS, RTAT, Productivity, Reclaim Rate, Service Profitability, and Cost Metrics.
• Develop executive dashboards, business reviews, and performance reports for leadership, headquarters, and global stakeholders.
• Interpret data from service operations, VOC, digital platforms, and market research to identify opportunities and risks.
• Identify customer pain points, operational inefficiencies, and business improvement opportunities through data-driven analysis.
• Conduct market intelligence, benchmarking, and SWOT analysis to identify competitive advantages and growth opportunities.
• Collaborate with Customer Service, Field Service, Technical Support, Sales, HQ, and external partners to support business initiatives.
• Prepare executive presentations, business reviews, and strategic recommendations for leadership decision-making.
• Support annual business planning, budgeting, forecasting, and special strategic projects.
• Drive continuous improvement initiatives through process optimization, standardization, and performance management.

Requirements

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Statistics, or related field.
• 7+ years of experience in Strategy Planning, Business Analytics, Consulting, Project Management, Operations, or related functions.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Advanced proficiency in Microsoft Excel and PowerPoint required.
• Experience with Google Data Studio, Tableau, SQL, Python, or other analytics tools preferred.
• Excellent verbal and written communication skills, including executive-level presentation capability.
• Experience managing cross-functional projects and working with global stakeholders.
• Bilingual (English/Korean): must be able to read and write Korean.

Pay

Recruiting range: $110,000—$115,000 USD

Benefits

Full-Time Employees

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance-based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life.
• Personal fitness goal incentives.
• Family-oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Temporary/Contractors

• Eligible for the relevant benefit programs offered through our partner agencies.