Strategic Partnership Development Manager

About the role

As a Strategic Partnership Development Manager, you'll be the primary owner of Infobip's most valuable partner relationships in North America — deepening existing partnerships and unlocking new revenue through a portfolio of top-tier accounts. While you will be focused on North America, you will also work closely with the Global Strategic Partnerships team, operating at the intersection of relationship management and commercial execution.

Responsibilities

• Own and grow a portfolio of top-tier partners, with a clear focus on revenue and gross profit targets
• Proactively lead joint partner planning sessions — defining mutual performance objectives, financial targets, and key milestones
• Develop and execute go-to-market strategies with partners to drive acquisition of new clients across all relevant markets
• Track, forecast, and analyze partnership performance; identify and act on growth opportunities within existing relationships
• Serve as the partner's internal ambassador — aligning Sales, Presales, Product, and Marketing to ensure implementations are delivered successfully
• Manage partner conflict across Infobip's sales channels through clear communication and strict adherence to engagement rules
• Run quarterly business reviews and maintain a structured, recurring partner communication strategy
• Ensure partner compliance with agreements and certification program standards
• Manage all partnership data accurately in Salesforce (CRM)
• Build and maintain executive-level relationships with key stakeholders at partner and customer organizations
• Represent Infobip at partner events, conferences, and industry forums; contribute to brand and market awareness through thought leadership
• Provide market and vertical insights to Product and Marketing teams; help define use cases and scale best practices across the region
• Support the implementation of global partnerships at the regional level, establishing relationships and GTM initiatives with regional partner organizations

Requirements

+7 years of experience in strategic partnerships, channel management, or business development in B2B tech — CPaaS, SaaS, telecom, or API-based businesses preferred

Proven track record of growing revenue through existing partner relationships — not just maintaining them

Experience managing top-tier or enterprise-level partner accounts, including executive relationship management

Experience working within or alongside major enterprise organizations (e.g. Microsoft, Oracle, Adobe, ServiceNow) — you understand how decisions get made and how to move things forward in complex orgs

Startup or high-growth company experience is a plus — you bring the hunger and agility to operate in an environment that rewards initiative

Strong ability to lead joint GTM planning and translate strategic goals into executable partner programs

Comfortable navigating matrix organizations and influencing cross-functional teams without direct authority — on both sides of the partnership

Structured, data-driven approach to planning and reporting; comfortable working in Salesforce

Background in management consulting or experience owning a P&L or quota-carrying role is a strong plus

You thrive with autonomy — you create your own path, hold yourself accountable, and decide where to invest your time to drive results

Qualifications

Additional Information

Salary Range: $150,000-$175,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset).

This role is also eligible for quarterly discretionary bonus.

Benefits & Perks:

• Medical, Dental, and Vision insurance
• Basic life insurance
• 401(k) plan participation with company match
• Short-term and long-term disability insurance
• Wellness plan of up to $500/year pro-rated based on hire date
• PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
• Twelve (12) weeks of paid parental leave
• Participation in employee share ownership plan (ESOP)
• Fourteen (14) paid holidays annually

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.