Strategic Operations Manager, Office of the CMO

About the role

The Strategic Operations Manager serves as a trusted partner within the Office of the CMO, helping drive strategic initiatives, executive engagement, client relationships, and business growth opportunities. This role acts as an extension of the CMO, ensuring that strategic priorities, key partnerships, enterprise opportunities, and organizational commitments are effectively coordinated and executed.

Responsibilities

• Partner with the CMO to identify, evaluate, and advance strategic growth opportunities with health systems, provider organizations, payers, and industry partners.
• Support business development efforts by coordinating executive-level meetings, follow-up activities, and relationship management with prospective and existing clients.
• Aid in developing executive presentations, proposals, business cases, and strategic materials for enterprise opportunities.
• Track and manage pipeline activities, strategic partnerships, and key growth initiatives sponsored by the Office of the CMO.
• Conduct market, competitive, and industry research to inform business strategy and executive decision-making.
• Identify opportunities to expand client relationships, improve customer engagement, and support retention and growth efforts.
• Collaborate with Sales, Account Management, Service Delivery, and Operations teams to ensure alignment on strategic client priorities.
• Career Development: Coordinate priority initiatives and activities, including executive meetings, conferences, speaking engagements, and industry events across the Office of the CMO.
• Support continuity and follow-through with key client, partner, and stakeholder relationships.
• Represent the Office of the CMO in select client, partner, and industry interactions.
• Track commitments, priorities, and action items across multiple strategic workstreams.
• Prepare executive briefings, board materials, presentations, and meeting summaries.
• Develop and maintain dashboards, trackers, and reporting mechanisms for strategic initiatives and business development activities.

Requirements

• Demonstrated success in supporting C-suite executives or senior leaders within healthcare, health technology, consulting, government, public health, or related fields, with experience supporting executive leaders and complex stakeholder environments.
• Exceptional organizational, project management, and follow-through skills.
• Strong business acumen with the ability to understand growth strategies, client needs, operational challenges, and market dynamics.
• Strong analytical and problem-solving capabilities with the ability to synthesize information into executive-level recommendations.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced, high-growth environment.
• Comfortable interacting with C-suite executives, physicians, healthcare leaders, investors, and strategic partners.
• Experience preparing executive presentations, business cases, and strategic recommendations.

Preferred requirements

• Familiarity with healthcare delivery, population health, digital health, or value-based care.
• Experience managing complex stakeholder relationships and partnerships.
• Demonstrated ability to balance exceptional attention to detail and execution with an ability to see the big picture and advance long-term organizational goals.
• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively with KPIs and achieve outcomes in high-ambiguity environments where processes may not be fully developed and context may evolve rapidly.

Work style & logistics

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

Compensation & Benefits

• Competitive compensation based on experience and impact
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
• 12 vacation days accrued annually for rest, travel, and personal time
• Up to 9 sick/wellness days to prioritize your health and well-being
• 12 paid company holidays throughout the year
• 2 paid give-back days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.