Strategic Operations Analyst Intern - Summer 2027

National Life Group, one of America’s fastest‑growing insurance companies founded in 1848, provides families with stability through insurance, annuities, charitable grants, paid volunteer time, sustainable workplaces, and community events. The company fosters a collaborative environment, encourages growth, and lives by the values “Do good. Be good. Make good.” Please note that visa sponsorship is not available for this position.

Position Summary

The Strategic Operations Analyst Intern will support New Business and Underwriting strategic initiatives by translating operational, BPO, and vendor performance data into actionable business insights. The role helps leaders understand work completion, resource utilization, performance trends, and needed operational adjustments across workflow performance, service‑level results, BPO effectiveness, production trends, and vendor execution.

Key Responsibilities

• Analyze operational performance for New Business and Underwriting, including workload completed/outstanding, resource utilization, SLA performance, submit volumes, and timing of key work throughout the day.
• Identify week‑over‑week, month‑over‑month, and year‑over‑year trends, explaining improvements, declines, or consistencies and potential drivers.
• Support BPO performance analysis by evaluating productivity, quality, SLA adherence, workload ownership, and the percentage of overall NB/UW work completed by BPO teams.
• Monitor vendor operational performance by reviewing turnaround time, accuracy, hit rates, utilization, order volume, and spend trends; flag issues for review or escalation.
• Develop dashboards, summaries, and other reporting that turn complex data into clear insights for operational and senior leadership.
• Partner with leaders to investigate performance gaps, identify process or workflow improvement opportunities, and provide recommendations that strengthen SLA adherence and execution consistency.

Qualifications

• Pursuing a degree in Statistics, Business Administration, Finance, Data Analytics, or a related field.
• Strong analytical and problem‑solving skills.
• Advanced Microsoft Excel proficiency.
• Strong written and verbal communication abilities.
• Ability to work independently while collaborating with operational leaders and cross‑functional partners.

AI Proficiency Expectations

• Leverage approved AI tools, where appropriate, to improve efficiency, quality, and impact of work.
• Stay curious and open to new AI‑enabled ways of working.
• Exercise sound judgment by reviewing and validating AI‑generated content.
• Maintain accountability for accuracy, quality, fairness, and integrity of work products in line with National Life’s AI guiding principles.
• Use AI responsibly and in accordance with company policies on confidentiality, data privacy, security, compliance, retention, and intellectual property.

Core Competencies

• Demonstrates Learning Agility – enhances skills through continuous learning, sets stretch goals, seeks feedback, and adapts.
• Establishes Relationships – builds trust, collaborates, and meets shared objectives.
• Communicates Effectively – actively listens, tailors messages to audiences, and remains open to new ideas.
• Fosters Diversity – values diverse thought and experience, promotes equity, inclusion, and fair treatment.
• Service Focus – maintains a client‑centric attitude, builds effective relationships, and earns trust.
• Decision Making – analyzes complex information, evaluates critically, and creates solutions.
• Results Oriented – sets and pursues performance and personal goals.
• Plans and Aligns – prioritizes work to meet commitments, aligns people and skills, and evaluates outcomes.

How You Show Up

• Highly reliable, engaged, and possess a customer‑service attitude.
• Demonstrate effective communication to technical and non‑technical audiences.
• Bring creativity, thought leadership, and curiosity; actively participate in forums.
• Strong analytical and critical‑thinking skills; problem‑solver mindset.
• Eager to learn, ask relevant questions, seek new knowledge, and make connections.
• Enjoy taking on challenges and working toward solutions both collaboratively and independently.

Program Highlights

• 10‑week paid internship (June 1 – August 6 2027).
• Networking opportunities with peers and leaders throughout the summer.
• Cross‑department group project focused on enterprise‑wide solutions, presented at a company‑wide event.
• Presentation‑skills coaching sessions.
• Learning opportunities throughout the program.
• Access to mentors (former program participants).

Compensation

• Hourly Pay Range: $19 – $28 USD.
• Base pay range determined by experience, education, training, certificates, business needs, and market factors; final salary may be outside the stated range.
• Additional compensation and benefits may include a full range of medical, financial, and other benefits (including 401(k) eligibility, paid time off such as vacation, sick time, and parental leave), and eligibility for discretionary annual incentive programs.
• Employment is at‑will; National Life reserves the right to modify base salary or any discretionary compensation or benefit program at any time.