Strategic Implementation Manager

About the role

This is a Strategic Implementation Manager role for someone who thrives at the intersection of technical complexity and customer relationships. You will own end-to-end enterprise engagements from signed contract to platform go-live, working with legal and marketing teams at some of the world's largest organizations.

Responsibilities

• Own end-to-end enterprise implementations – From signed contract to platform go-live for legal and marketing teams
• Conduct stakeholder mapping – Identify executive sponsors, power users, blockers, and champions within each customer org
• Build and manage implementation project plans – Milestones, owners, and weekly status cadence
• Scope and sequence deployment – Determine rollout order across departments, geographies, and use cases
• Navigate organizational dynamics – Manage competing priorities between stakeholders to unblock implementation milestones and maintain project momentum
• Create implementation-specific documentation – Configuration docs, initial training materials, and runbooks to support rollout
• Facilitate warm handoff to CSM – Full context transfer package as implementation completes
• Maintain the implementation playbook – Document repeatable patterns, common blockers, and solutions
• Collaborate cross-functionally – Partner with Customer Success Manager and Account Executive to deliver successful enterprise outcomes

Requirements

• 3–5 years in management consulting, enterprise SaaS implementation, or customer-facing project management
• Experience managing complex multi-stakeholder projects with 4–6 month timelines
• Strong organizational skills: stakeholder mapping, project plans, RACI matrices, status reporting
• Technical fluency: comfortable discussing SSO, APIs, data flows, and security
• Based in NYC or the Bay Area and willing to come into the office 3 days a week
• Willingness to travel to see customers in person (approximately 10-20%)

What You'll Get

• Competitive salary and equity package
• Bi-annual get-togethers
• Full-paid medical, dental, and vision insurance
• Free access to OneMedical (US Only)
• Company-paid life insurance (US Only)
• Company-sponsored 401k + matching (US Only)
• Flexible time off (with mandatory 15 days off)
• Financial support for work-adjacent learning opportunities

How We Work

We have offices in New York and San Francisco and value in-person collaboration, but we're open to remote for the right person. Wherever you're based, expect bi-annual off-sites and the chance to spend time in our other offices when it matters.

What You’ll Get

• Competitive salary and equity package
• Bi-annual get-togethers
• Full-paid medical, dental, and vision insurance
• Free access to OneMedical (US Only)
• Company-paid life insurance (US Only)
• Company-sponsored 401k + matching (US Only)
• Flexible time off (with mandatory 15 days off)
• Financial support for work-adjacent learning opportunities

Benefits

• Bi-annual get-togethers
• Full-paid medical, dental, and vision insurance
• Free access to OneMedical (US Only)
• Company-paid life insurance (US Only)
• Company-sponsored 401k + matching (US Only)
• Flexible time off (with mandatory 15 days off)
• Financial support for work-adjacent learning opportunities

Pay

Competitive salary and equity package

Schedule

Remote-opportunities for the right people. No matter where you join us, you can expect quarterly off-sites and opportunities to join other offices when you feel it’s important.