Strategic Enterprise Account Executive, Comcast Business

About the Role

Responsible for the sales strategy of Comcast High Capacity Ethernet Networks, Internet, Video, and Voice-based services to complex enterprise customers. Works as part of a team to drive sales by focusing on acquisition, development, and management of strategic prospective clients in designated territories.

Responsibilities

• Creates and delivers face-to-face sales presentations to strategic prospective clients that demonstrate knowledge of the latest Comcast products and services.
• Sells with goals of exceeding departmental financial and unit targets.
• Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
• Develops the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory, and cultivating local partnerships and organizational affiliations.
• Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
• Actively seeks ways to promote and position the Comcast brand within the territory.
• Retains customer base by delivering on the Comcast credo, ensuring a superior customer experience.
• Maintains and builds customer relationships to drive customer retention.
• Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow-up skills.
• Maintains accurate and quality sales records and prepares sales and activity reports as required.
• Attends out-of-the-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills, including presenting, persuading, and negotiating.
• Demonstrates knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1, 2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts, and E-rate Contracting Processes and Procedures.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understands and embodies Comcast's Operating Principles: own the customer experience, know your stuff, win as a team, be an active part of the Net Promoter System, drive results and growth, and support a culture of inclusion.

Requirements

• Bachelor's Degree or equivalent combination of coursework and experience, or extensive related professional experience.
• 5-7 years of relevant work experience.

Skills

• Customer Experience (CX)
• Customer Retention
• Planning
• Customer Service Orientation

Benefits

Comcast provides best-in-class benefits to eligible employees, including:

• Competitive base pay and, for most sales positions, commission under the terms of an applicable plan; for most non-sales positions, a bonus.
• An array of options, expert guidance, and tools to support physical, financial, and emotional well-being.