Strategic Engagement Lead, Life Sciences

This role will lead technical initiatives focused on scalable systems, platform reliability, and meaningful business transformation. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Own account management for a portfolio of up to 15 biopharma accounts
• Lead inquiries to understand customer goals and align solutions
• Excel in advanced program management and execution under pressure
• Influence customer lifetime value through product adoption and satisfaction
• Navigate ambiguity to drive clarity and scalability for customers
• Collaborate with cross-functional teams to influence product strategies
• Adopt a self-service approach to problem-solving and communication
• Promote a company culture centered around customer-centricity

Qualifications

• 7+ years experience in healthcare technology and customer-facing roles
• Proven ability to build deep, trust-based relationships with customer stakeholders
• Experienced strategic program/project manager with client value focus
• Skilled at expanding relationships beyond direct contacts
• Demonstrated ownership of complex, high-value customer accounts
• Strategic thinker connecting cross-customer trends
• Effective and empathetic communicator

Benefits

• Total rewards strategy promoting high performance
• Recognition for contributions to transforming healthcare
• Potential for additional variable compensation
• Encourages a company-wide culture of customer-focus
• Opportunities for professional growth in a fast-paced environment

Pay

$120,000 – $150,000 annually