Senior Strategic Engagement Lead, Life Sciences

About the role

We are looking for an experienced Senior Strategic Engagement Lead who thrives in a fast-paced environment. Strategic Engagement is the value engine of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives - maximizing value, accelerating time to patient and business impact, and fostering long-term, expansive relationships.

Responsibilities

• Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment, with a special focus on end-to-end acceleration of value within your portfolio.
• Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals.
• Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively.
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
• Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business.
• Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
• Take a self-service-first approach to problem solving and navigating questions internally and externally.
• Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work.
• Help create a company-wide culture of customer-centricity.

Requirements

• 10+ years experience in healthcare technology and customer facing roles.
• Proven ability to build deep, trust-based relationships with customer stakeholders.
• Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything.
• Skilled at expanding relationships beyond direct contacts through rapport-building.
• Demonstrated ownership of complex, high-value customer accounts.
• Strategic thinker who connects cross-customer trends to shape value propositions.
• Effective and empathetic internal and external communication.
• Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector.
• Experience applying RWD and RWE in the pharmaceutical and life sciences space.
• Understanding of drug development and/or clinical trials.
• Living within commutable distance to our office in Boston, MA and able to commute to the office and to client sites periodically.

Qualifications

Our ideal candidate is a proven leader with a track record of success in healthcare technology and customer-facing roles. They must have a strong background in strategic program and project management, with a focus on connecting client needs with our solutions. Adept at building and maintaining relationships with key stakeholders, they should also have experience working in RWD health analytic companies, CROs, or systems integrators in the healthcare sector. Understanding of drug development and clinical trials is a plus.

Skills

Strong analytical and problem-solving skills, excellent communication and presentation abilities, and the ability to manage multiple priorities simultaneously are essential. The ability to work effectively in a fast-paced, dynamic environment is crucial, as is the capacity to navigate ambiguity and ambiguity.

Benefits

At Datavant, we offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. Our goal is to provide a supportive and inclusive workplace where all employees feel valued and empowered to reach their full potential.

Pay

The estimated base salary range (not including variable pay) for this role is: $160,000—$180,000 USD.

Schedule

This role is eligible for remote work, but some travel to client sites may be required.