Strategic Customer Success Manager - Enterprise (OEM)

About the role

For our client, we are seeking a Strategic Customer Success Manager - Enterprise (OEM) to join the team of a leader in the Enterprise Technology space. In this remote role, you will serve as a trusted post-sales partner to enterprise automotive customers, helping them realize value from the company’s customer engagement solutions. You will focus on adoption, retention, and expansion while guiding clients through performance goals, issue resolution, and renewal planning. This position requires strong cross-functional coordination and a proactive approach to driving measurable customer outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Serve as the primary post-sales contact for enterprise automotive clients
• Drive adoption and utilization of the company's products
• Manage multiple projects to ensure customer goals are met
• Help clients set performance goals and troubleshoot challenges
• Engage proactively during the renewal process to support retention

Qualifications

• 3+ years of enterprise customer success experience
• Experience in the automotive industry
• Working knowledge of AI technologies, including LLMs and Voice AI
• Proven ability to identify and communicate customer ROI
• Strong skills in net retention and revenue growth

Benefits

• Open and transparent culture
• Life insurance and disability coverage
• Paid maternity and paternity leave
• Generous vacation time, including extended summer weekends
• Excellent medical, dental, and vision benefits

Pay

$110,000 – $130,000 annually