Strategic Customer Success Manager, Enterprise

About the role

For our client, we are seeking a Strategic Customer Success Manager, Enterprise to join the team of a leader in the Telecommunications & Hardware space. This role will serve as a strategic partner to enterprise customers, owning a portfolio with a focus on retention, expansion, and long-term value creation. You will build trusted executive relationships, align success plans to customer business outcomes, and help ensure complex engagements are delivered smoothly. The position requires close collaboration with account teams and cross-functional partners to manage renewals, surface opportunities, and support customer health across the portfolio. Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Own a portfolio of enterprise customers with a clear plan for success and expansion.
• Maintain a comprehensive customer success plan and roadmap.
• Monitor customer and commercial health metrics across the portfolio.
• Develop executive relationships by demonstrating impact on business outcomes.
• Lead Executive Business Reviews focused on value and prioritization.
• Oversee the full renewal process early to mitigate risks and ensure success.
• Collaborate with Account Management to identify and document expansion opportunities.

Qualifications

• 10+ years of experience in enterprise Customer Success, Strategic Account Management, or similar roles in B2B SaaS.
• At least 5 years managing complex enterprise customers, with success in high-value account operations.
• Proven track record in renewals, retention planning, and growth strategies.
• Strong executive presence with the ability to engage C-suite stakeholders.
• Excellent analytical skills and program management judgment.
• Technical fluency to understand integrations and delivery constraints.
• Experience with LLM-based and agentic AI systems and tools.

Benefits

• Opportunity to lead critical enterprise customer engagements.
• Direct impact on customer satisfaction and organizational success.
• Collaborative work environment with cross-functional teams.
• Exposure to cutting-edge AI tools and business strategies.
• Professional growth through interaction with senior executives and key stakeholders.

Pay

$120,000 – $145,000 annually