Strategic Customer Success Manager
Yoodli AI Roleplays · United States · 4 days ago
RemoteRemoteCustomer Service$150k–$180k/yrFull-time
What you'll do
- Manage a book of high-value, strategic customers
- Own adoption, outcomes, and renewal readiness across your portfolio
- Lead complex renewals
- Co-drive expansion strategy in tight partnership with Account Executives
- Deliver QBRs and strategic guidance to executive stakeholders
- Ensure "One Account Team, One Narrative" is consistently executed across every customer touchpoint
- Provide consultative guidance on strategy and best practices
- Drive multithreaded relationships and engagements throughout each customer organization
- Proactively identify churn risks and uncover upsell opportunities, partnering with Sales to maximize account growth
- Ensure each of your customers is maximizing their value achievement through Yoodli in direct support of their business objectives
About you
- 7+ years of experience in customer success or account management, including 5+ years as a strategic or enterprise customer success manager
- Proven success driving retention, adoption, and expansion within a portfolio of complex, enterprise customers
- Experience leading complex renewal and upsell negotiations in partnership with sales teams
- Comfortable delivering QBRs and strategic guidance to C-suite and executive stakeholders
- Strong multithreading skills - able to build relationships across multiple functions and levels within a customer organization
- Proficient in CRM tools and leveraging AI
- Humility, bias for action, and a team-first attitude, with a love for learning
Pay
Total compensation is targeted at $150,000 - $180,000 (depending on experience), including variable pay based on quarterly goals
Benefits
- Equity opportunities at a fast growing company
- Health, dental, vision insurance
- 401k plans
- Flexible PTO
- Free lunches at the office