Strategic Customer Success Manager

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

About the role

As a Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. The SCSM works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. You will forge deep relationships with customers’ senior leaders, decision makers, and stakeholders, driving proactive engagements, business reviews, and best practices to ensure customers realize measurable value from their Jamf solution.

The SCSM owns the customer relationship throughout their entire journey—from onboarding to value realization—working cross-functionally to advocate for customer needs and resources while providing feedback representing the voice of the customer. This role requires advanced knowledge of the Jamf platform, customer environments, and key technical workflows for their customers’ businesses.

This is a hybrid position available to individuals residing in the Minneapolis, MN; Austin, TX; and Eau Claire, WI metro areas. While primarily hybrid, you may occasionally work from a Jamf office or local collaborative workspace for key events or in-person engagements. We are only able to consider applicants currently based in these metro areas.

Responsibilities

• Own and manage a portfolio of high-touch, high-value enterprise accounts, ensuring customers achieve their desired business outcomes through proactive engagement.
• Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators.
• Partner cross-departmentally to advocate and act as the voice of the customer internally.
• Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals.
• Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions.
• Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success.
• Lead recurring business reviews with customer stakeholders and executives to track progress against goals, discuss future vision planning, and highlight additional opportunities for growth and value.
• Leverage in-depth knowledge of the Apple ecosystem and Jamf’s solutions to guide customers on optimal deployment and adoption strategies to maximize value and ensure successful outcomes.
• Analyze customer health metrics and implement risk mitigation strategies to retain and grow a book of business, ensuring continued engagement and investment in Jamf.
• Promote growth opportunities by identifying and facilitating upsell or expansion conversations within accounts, in collaboration with account sales representatives.
• Demonstrate relentless commitment as a customer advocate by promoting customer needs and issues cross-departmentally.
• Drive engagement with customer stakeholders to track and record progress on their goals and value metrics.

Requirements

• 5+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (required).
• 1+ years of experience with Apple products in a professional setting (preferred).
• Ability to communicate effectively with both technical and nontechnical stakeholders (required).
• Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (preferred).
• Experience working with executive stakeholders (preferred).
• Experience with customer relationship management tools and case management solutions (e.g., Gainsight, Salesforce) (preferred).
• Collaborative team mentality with a proven ability to execute across cross-functional teams.
• Strong attention to detail and ability to speak to value and ROI.
• Ability to multitask and prioritize duties.
• Ability to engage with and establish trust and rapport with all levels of customers and employees.

Benefits

• Named a 2025 Best Companies to Work For by U.S. News.
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z.
• Named one of Forbes Most Trusted Companies in 2024.
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families.
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®.
• Vertical and horizontal career growth opportunities with training and room to explore new interests.
• Best-in-class sales-focused Bootcamp training to build technical and product knowledge.
• Achievable targets with team collaboration and shared best practices.
• Opportunity to make a meaningful impact for over 75,000 global customers.

Pay

At Jamf, base pay is one part of our total compensation package and is set within a defined range, varying by hiring location. The national pay transparency range for this role is $65,200—$149,360 USD, accounting for geographic differences. For sales and commission-based roles, On-Target Earnings (OTE) include base salary plus estimated commission based on achieving 100% of performance targets. Commission varies based on individual performance.